All states › Alabama › Mobile › Knollwood Healthcare
3151-A Knollwood Drive Mobile, AL 36693 · Mobile County
All 14 nursing homes in Mobile, AL (13 take Medicaid)
CMS certification number 015463 · See this home on Medicare Care Compare
Is Knollwood Healthcare a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Knollwood Healthcare as of October 2026.
CMS has not given it an overall rating yet.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.42 hours per resident per day at Knollwood Healthcare, below the Alabama median of 3.90 (US median: 3.72). About 0.81 of those hours are from registered nurses. On weekends it falls to 2.91 hours, 15% below its all-week average. 73% of nursing staff left within a year (Alabama median 46.2%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Knollwood Healthcare: Medicare and Medicaid
Knollwood Healthcare is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Alabama's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on September 11, 2025 and found 4 deficiencies, plus 6 from complaint inspections in the same period. In total, inspectors issued 47 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 47 citations at Knollwood Healthcare across 8 inspection dates, 37 of them from complaint investigations. 9 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on August 11, 2026 (complaint inspection). The most common areas cited were freedom from abuse, neglect, and exploitation (10) and quality of life and care (9). The most serious was cited under the CMS rule to "immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident" (tag F0580, level L, March 27, 2025). 10 citations were under CMS's abuse, neglect and exploitation rules.
August 11, 2026 · 1 citation · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
March 6, 2026 · 3 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
September 11, 2025 · 6 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FDispose of garbage and refuse properly.
EProvide safe and appropriate respiratory care for a resident when needed.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe, appropriate pain management for a resident who requires such services.
CAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
May 22, 2025 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
March 27, 2025 · 14 citations, includes immediate jeopardy · includes complaint inspection
LImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
LProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
LEnsure services provided by the nursing facility meet professional standards of quality.
LEnsure that residents are free from significant medication errors.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DReasonably accommodate the needs and preferences of each resident.
DKeep residents' personal and medical records private and confidential.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
DGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
October 10, 2024 · 5 citations
FDispose of garbage and refuse properly.
FKeep all essential equipment working safely.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
EProvide a neutral and fair arbitration process and agree to arbitrator and venue.
September 19, 2024 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
April 25, 2024 · 16 citations, includes immediate jeopardy · includes complaint inspection
LAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
LEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
LSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
IEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
GDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
GProvide enough food/fluids to maintain a resident's health.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FHave a plan that describes the process for conducting QAPI and QAA activities.
FKeep all essential equipment working safely.
EKeep residents' personal and medical records private and confidential.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DReasonably accommodate the needs and preferences of each resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Questions to ask on a tour of Knollwood Healthcare
- Inspectors cited the home at the immediate-jeopardy level on March 27, 2025 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 6, 2026. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 73% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
6 penalties in the last three years, including $342,795 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 11, 2026 | Fine | $24,725 |
| Mar 27, 2025 | Fine | $187,110 |
| Apr 25, 2024 | Fine | $6,661 |
| Apr 25, 2024 | Fine | $10,555 |
| Apr 25, 2024 | Fine | $113,744 |
| Apr 25, 2024 | Payment Denial | 116 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | — | — | — | — |
| August 2026 | — | — | — | — |
Location
Hospitals near Knollwood Healthcare
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.3 mi
-
4.0 mi
Providence Hospital MobileEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 32m for patients treated and sent home
-
4.8 mi
Springhill Medical Center MobileEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 27m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare Knollwood Healthcare with the 3 closest homes side by side ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.