facebook tracking Canterbury Health Care Facility, Phenix City AL: CMS Ratings
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Canterbury Health Care Facility

All states › Alabama › Phenix City › Canterbury Health Care Facility

1720 Knowles Road Phenix City, AL 36869 · Russell County

(334) 291-0485

All 3 nursing homes in Phenix City, AL (3 take Medicaid)

Accepts Medicare Accepts Medicaid 137 certified beds For profit

CMS certification number 015382 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Canterbury Health Care Facility a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Canterbury Health Care Facility as of October 2026.

CMS rates it 2 out of 5 stars overall, below the Alabama average of 3.0. Inspectors issued 13 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 1 out of 5; for long-term residents, 4 out of 5. Those results differ a lot, so ask about the unit your family member would be on.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.86 hours per resident per day at Canterbury Health Care Facility, about the same as the Alabama median of 3.90 (US median: 3.72). About 0.54 of those hours are from registered nurses. On weekends it falls to 3.25 hours, 16% below its all-week average. Ask how weekends are staffed. 58.1% of nursing staff left within a year (Alabama median 46.2%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.

Nursing care per resident per day 3.86 hours
About the Alabama median Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.54 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.25 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 58.1% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 54.5% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds137
Residents per day 131 About 95% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJune 1983
Part of a chainVenza Care Management
Legal business nameCANTERBURY AOP SNF OPERATIONS LLC

Paying for care at Canterbury Health Care Facility: Medicare and Medicaid

Canterbury Health Care Facility is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Alabama's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on June 2, 2023 and found 6 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 13 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 13 citations at Canterbury Health Care Facility across 4 inspection dates, 1 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on April 23, 2021. The most common areas cited were quality of life and care (5) and resident assessment and care planning (4). The most serious was cited under the CMS rule to "develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured" (tag F0656, level G, April 23, 2021).

October 4, 2023 · 1 citation · includes complaint inspection

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Past Non-Compliance (Aug 17, 2023)

June 2, 2023 · 6 citations

DAllow residents to self-administer drugs if determined clinically appropriate.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0554 · Deficient, Provider has date of correction (Aug 24, 2023)

DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0640 · Deficient, Provider has date of correction (Jul 7, 2023)

DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0644 · Deficient, Provider has date of correction (Jul 7, 2023)

DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0661 · Deficient, Provider has date of correction (Jul 7, 2023)

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Deficient, Provider has date of correction (Jul 7, 2023)

DProvide or obtain dental services for each resident.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0791 · Deficient, Provider has date of correction (Jul 7, 2023)

April 23, 2021 · 5 citations, includes actual harm

GDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Actual harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Past Non-Compliance (Mar 31, 2021)

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Past Non-Compliance (Mar 31, 2021)

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (May 28, 2021)

EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Deficient, Provider has date of correction (May 28, 2021)

DProvide safe and appropriate respiratory care for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0695 · Deficient, Provider has date of correction (May 28, 2021)

February 13, 2020 · 1 citation

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Mar 19, 2020)

Questions to ask on a tour of Canterbury Health Care Facility

  1. Inspectors cited the home at the actual-harm level on April 23, 2021 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
  2. Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
  3. Nursing staff turnover was 58.1% a year. How many of the staff come from agencies?
  4. CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  5. The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
  6. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  7. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 2/5 2/5 3/5 2/5
August 2026 2/5 2/5 3/5 2/5
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Location

Hospitals near Canterbury Health Care Facility

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 3.2 mi
    Piedmont Columbus Regional Midtown Columbus
    Emergency room ★★☆☆☆ Medicare overall 2 of 5
    Median ER visit 2h 37m for patients treated and sent home
  • 4.2 mi
    Jack Hughston Memorial Hospital Phenix City
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 2h 9m for patients treated and sent home
  • 5.3 mi
    St Francis Hospital, INC Columbus
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 3h 46m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Parkwood Health Care Facility Phenix City · 2.6 mi away ★★★★★ Inspection 3/5 · Staffing 5/5 74 beds · Medicaid
Bridgeway Health and Rehabilitation Center Phenix City · 3.4 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 86 beds · Medicaid
Arbor Springs Health and Rehab Center Opelika · 25.8 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 225 beds · Medicaid
Eamc Lanier Nursing Home Valley · 27.5 mi away ★★★★☆ Inspection 4/5 · Staffing 5/5 103 beds · Medicaid
Arbor Lake Health and Rehab Auburn · 28.2 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 87 beds · Medicaid

More nursing homes near Canterbury Health Care Facility ›   All nursing homes in Phenix City ›

Compare Canterbury Health Care Facility with the 3 closest homes side by side ›

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Other Venza Care Management nursing homes in Alabama

Affiliation comes from CMS's affiliated-entity data, October 2026. All 30 Venza Care Management nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/alabama/phenix-city/canterbury-health-care-facility/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.