All states › Arkansas › Helena › Crestpark Helena
116 November Drive Helena, AR 72342 · Phillips County
CMS certification number 045221 · See this home on Medicare Care Compare
Is Crestpark Helena a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Crestpark Helena as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Arkansas average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.58 hours per resident per day at Crestpark Helena, above the Arkansas median of 4.01 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 4.15 hours, 9% below its all-week average. 16.7% of nursing staff left within a year (Arkansas median 48.5%). That is lower than most homes in Arkansas, a sign of a steadier team.
About this nursing home
Paying for care at Crestpark Helena: Medicare and Medicaid
Crestpark Helena is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Arkansas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on September 5, 2025 and found 5 deficiencies. In total, inspectors issued 20 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 20 citations at Crestpark Helena across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 18 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were resident rights (4) and environmental (3). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, June 6, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
September 5, 2025 · 5 citations
EProvide and implement an infection prevention and control program.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
CPost nurse staffing information every day.
BEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
June 6, 2024 · 7 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EReasonably accommodate the needs and preferences of each resident.
EEnsure medication error rates are not 5 percent or greater.
EEnsure that residents are free from significant medication errors.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
April 13, 2023 · 8 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
EProvide and implement an infection prevention and control program.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
Questions to ask on a tour of Crestpark Helena
- CMS cited the home under its abuse and neglect rules on September 5, 2025. How are staff trained, and how are concerns reported?
- The home averages about 32% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 5/5 | 4/5 |
| August 2026 | 5/5 | 4/5 | 5/5 | 4/5 |
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Location
Hospitals near Crestpark Helena
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 2.2 mi
-
24.2 mi
Northwest Mississippi Regional Medical Center ClarksdaleEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 52m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Crestpark nursing homes in Arkansas
- Crestpark Stuttgart · Stuttgart · 5 stars
- Crestpark Marianna · Marianna · 5 stars
- Crestpark Wynne · Wynne · 3 stars
- Crestpark Dewitt · De Witt · 2 stars
- Crestpark Forrest City · Forrest City · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 6 Crestpark nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.