All states › California › Los Angeles › Palazzo Post Acute
5400 Fountain Ave Los Angeles, CA 90029 · Los Angeles County
All 78 nursing homes in Los Angeles, CA (77 take Medicaid)
CMS certification number 056456 · See this home on Medicare Care Compare
Is Palazzo Post Acute a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Palazzo Post Acute as of October 2026.
CMS rates it 4 out of 5 stars overall, above the California average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.16 hours per resident per day at Palazzo Post Acute, below the California median of 4.27 (US median: 3.72). About 0.44 of those hours are from registered nurses. On weekends it falls to 3.84 hours, 8% below its all-week average. 34.8% of nursing staff left within a year (California median 36%).
About this nursing home
Paying for care at Palazzo Post Acute: Medicare and Medicaid
Palazzo Post Acute is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet California's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 25, 2026 and found 8 deficiencies, plus 8 from complaint inspections in the same period. In total, inspectors issued 45 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 45 citations at Palazzo Post Acute across 16 inspection dates, 19 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 45 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (13) and pharmacy service (8). The most serious was cited under the CMS rule to "provide safe, appropriate dialysis care/services for a resident who requires such services" (tag F0698, level E, June 25, 2026). 2 citations were under CMS's abuse, neglect and exploitation rules.
July 22, 2026 · 2 citations · includes complaint inspection
DKeep residents' personal and medical records private and confidential.
DProvide and implement an infection prevention and control program.
June 25, 2026 · 9 citations · includes complaint inspection
EProvide safe, appropriate dialysis care/services for a resident who requires such services.
EDispose of garbage and refuse properly.
EEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProvide and implement an infection prevention and control program.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
May 29, 2026 · 3 citations · includes complaint inspection
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide and implement an infection prevention and control program.
March 12, 2026 · 1 citation · includes complaint inspection
DVerify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
December 16, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
September 16, 2025 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 17, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
June 5, 2025 · 9 citations
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
April 21, 2025 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
November 12, 2024 · 1 citation · includes complaint inspection
DPost nurse staffing information every day.
July 18, 2024 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
June 26, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 9, 2024 · 10 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
April 25, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
March 29, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to manage his or her financial affairs.
November 21, 2023 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Questions to ask on a tour of Palazzo Post Acute
- CMS cited the home under its abuse and neglect rules on September 16, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
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Location
Hospitals near Palazzo Post Acute
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.9 mi
Hollywood Community Hospital of Hollywood Los AngelesEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 57m for patients treated and sent home
- 0.9 mi
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1.1 mi
Hollywood Presbyterian Medical Center Los AngelesEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 1m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare Palazzo Post Acute with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- West Hollywood Healthcare & Wellness Centre · Los Angeles · 5 stars · 2.9 mi
- Alcott Rehabilitation Hospital · Los Angeles · 5 stars · 3.0 mi
- Bonnie Brae Skilled Nursing · Los Angeles · 5 stars · 3.3 mi
- Angels Nursing Health Center · Los Angeles · 5 stars · 3.4 mi
Other Serrano Group nursing homes in California
- Royal Terrace Healthcare · Duarte · 4 stars
- Monrovia Post Acute · Duarte · 3 stars
- Rialto Post Acute Center · Rialto · 2 stars
- Hollywood Premier Healthcare Center · Los Angeles · 2 stars
- California Post Acute · Los Angeles · 2 stars
- Maclay Healthcare Center · Sylmar · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 11 Serrano Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.