All states › California › Mountain View › Mountain View Healthcare Center
2530 Solace Place Mountain View, CA 94040 · Santa Clara County
All 3 nursing homes in Mountain View, CA (3 take Medicaid)
CMS certification number 055316 · See this home on Medicare Care Compare
Is Mountain View Healthcare Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Mountain View Healthcare Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the California average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.97 hours per resident per day at Mountain View Healthcare Center, below the California median of 4.27 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 3.69 hours, 7% below its all-week average. 43.8% of nursing staff left within a year (California median 36%). 3 administrators left in the past year.
About this nursing home
Paying for care at Mountain View Healthcare Center: Medicare and Medicaid
Mountain View Healthcare Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet California's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 23, 2025 and found 21 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 60 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 60 citations at Mountain View Healthcare Center across 18 inspection dates, 23 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on July 2, 2024. The most common areas cited were resident assessment and care planning (16) and quality of life and care (12). The most serious was cited under the CMS rule to "not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged" (tag F0622, level H, July 2, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
July 15, 2026 · 2 citations · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
May 29, 2026 · 1 citation · includes complaint inspection
DEnsure that residents are fully informed and understand their health status, care and treatments.
January 23, 2026 · 1 citation · includes complaint inspection
EEnsure services provided by the nursing facility meet professional standards of quality.
December 4, 2025 · 1 citation · includes complaint inspection
DEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
July 8, 2025 · 1 citation · includes complaint inspection
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 28, 2025 · 2 citations · includes complaint inspection
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
May 23, 2025 · 26 citations
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide safe and appropriate respiratory care for a resident when needed.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure each resident’s drug regimen must be free from unnecessary drugs.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EProvide and implement an infection prevention and control program.
EKeep all essential equipment working safely.
DAllow residents to self-administer drugs if determined clinically appropriate.
DReasonably accommodate the needs and preferences of each resident.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DEnsure each resident receives an accurate assessment.
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
DEnsure medication error rates are not 5 percent or greater.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
DImplement a program that monitors antibiotic use.
September 3, 2024 · 1 citation · includes complaint inspection
EKeep residents' personal and medical records private and confidential.
August 26, 2024 · 3 citations · includes complaint inspection
DEnsure each resident receives an accurate assessment.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
August 23, 2024 · 1 citation · includes complaint inspection
EProvide and implement an infection prevention and control program.
July 8, 2024 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
July 5, 2024 · 2 citations · includes complaint inspection
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
July 2, 2024 · 2 citations, includes actual harm · includes complaint inspection
HNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
EProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
June 4, 2024 · 1 citation · includes complaint inspection
EEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
March 7, 2024 · 1 citation · includes complaint inspection
EEnsure services provided by the nursing facility meet professional standards of quality.
November 16, 2023 · 3 citations
FEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
October 25, 2023 · 3 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
May 7, 2021 · 8 citations, includes actual harm
GProvide for the safe, appropriate administration of IV fluids for a resident when needed.
FProvide and implement an infection prevention and control program.
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Questions to ask on a tour of Mountain View Healthcare Center
- Inspectors cited the home at the actual-harm level on July 2, 2024 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 23, 2025. How are staff trained, and how are concerns reported?
- Several administrators left in the past year. What has changed for residents since then?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $54,912 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 4, 2024 | Fine | $54,912 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
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Location
Hospitals near Mountain View Healthcare Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.1 mi
El Camino Hospital Mountain ViewEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 43m for patients treated and sent home
-
4.0 mi
Palo Alto VA Medical Center Palo AltoEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 36m for patients treated and sent home
- 4.8 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Mountain View Healthcare Center › All nursing homes in Mountain View ›
Compare Mountain View Healthcare Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Idylwood Care Center · Sunnyvale · 5 stars · 1.5 mi
- Sunny View Manor · Cupertino · 5 stars · 3.1 mi
- Webster House · Palo Alto · 5 stars · 7.2 mi
- Vi at Palo Alto · Palo Alto · 5 stars · 7.4 mi
Other Spyglass Healthcare nursing homes in California
- Belmont Healthcare Center · Belmont · 5 stars
- The Win Post-Acute · Santa Clara · 5 stars
- Palo Alto Post-Acute · Palo Alto · 4 stars
- Cedarwood Post Acute · Sacramento · 4 stars
- Pacific Hills Post Acute · Morgan Hill · 4 stars
- Morgan Hill Healthcare Center · Morgan Hill · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 14 Spyglass Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.