All states › California › Palm Desert › The Springs Healthcare Center at the Carlotta
41505 Carlotta Drive Palm Desert, CA 92211 · Riverside County
All 3 nursing homes in Palm Desert, CA (3 take Medicaid)
CMS certification number 555226 · See this home on Medicare Care Compare
Is The Springs Healthcare Center at the Carlotta a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Springs Healthcare Center at the Carlotta as of October 2026.
CMS rates it 5 out of 5 stars overall, above the California average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.58 hours per resident per day at The Springs Healthcare Center at the Carlotta, above the California median of 4.27 (US median: 3.72). About 0.55 of those hours are from registered nurses. On weekends it falls to 4.09 hours, 11% below its all-week average. 30.4% of nursing staff left within a year (California median 36%).
About this nursing home
Paying for care at The Springs Healthcare Center at the Carlotta: Medicare and Medicaid
The Springs Healthcare Center at the Carlotta is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet California's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 6, 2025 and found 6 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 23 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 23 citations at The Springs Healthcare Center at the Carlotta across 10 inspection dates, 9 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on June 27, 2024. The most common areas cited were quality of life and care (7) and nutrition and dietary (4). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level G, June 27, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
January 28, 2026 · 1 citation · includes complaint inspection
DProvide and implement an infection prevention and control program.
December 15, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
August 19, 2025 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 6, 2025 · 6 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDispose of garbage and refuse properly.
EProvide and implement an infection prevention and control program.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 15, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
June 27, 2024 · 1 citation, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
June 18, 2024 · 2 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide and implement an infection prevention and control program.
May 2, 2024 · 5 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
January 19, 2024 · 2 citations · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 3, 2023 · 3 citations
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of The Springs Healthcare Center at the Carlotta
- Inspectors cited the home at the actual-harm level on June 27, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 6, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 4/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
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Location
Hospitals near The Springs Healthcare Center at the Carlotta
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.9 mi
Eisenhower Memorial Hospital Rancho MirageEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 4h 19m for patients treated and sent home
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6.6 mi
John F Kennedy Memorial Hosp IndioEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 24m for patients treated and sent home
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13.3 mi
Desert Regional Medical Center Palm SpringsEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 58m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near The Springs Healthcare Center at the Carlotta › All nursing homes in Palm Desert ›
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Other Aspen Skilled Healthcare nursing homes in California
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- University Post-Acute Rehab · Sacramento · 5 stars
- Stonebrook Health and Rehabilitation · Los Gatos · 5 stars
- Woodlands Healthcare Center · Los Gatos · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 35 Aspen Skilled Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.