All states › California › West Hills › West Valley Post Acute
7057 Shoup Ave West Hills, CA 91307 · Los Angeles County
CMS certification number 055443 · See this home on Medicare Care Compare
Is West Valley Post Acute a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for West Valley Post Acute as of October 2026.
CMS rates it 2 out of 5 stars overall, below the California average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.24 hours per resident per day at West Valley Post Acute, about the same as the California median of 4.27 (US median: 3.72). About 0.47 of those hours are from registered nurses. On weekends it falls to 3.81 hours, 10% below its all-week average. 19.6% of nursing staff left within a year (California median 36%). That is lower than most homes in California, a sign of a steadier team. 2 administrators left in the past year.
About this nursing home
Paying for care at West Valley Post Acute: Medicare and Medicaid
West Valley Post Acute is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet California's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 30, 2026 and found 13 deficiencies, plus 6 from complaint inspections in the same period. In total, inspectors issued 78 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 78 citations at West Valley Post Acute across 17 inspection dates, 29 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 7, 2024 (complaint inspection). The most common areas cited were resident rights (19) and quality of life and care (17). The most serious was cited under the CMS rule to "provide timely, quality laboratory services/tests to meet the needs of residents" (tag F0770, level J, June 7, 2024). 5 citations were under CMS's abuse, neglect and exploitation rules.
July 30, 2026 · 13 citations
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EProvide safe, appropriate pain management for a resident who requires such services.
EEnsure that residents are free from significant medication errors.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide and implement an infection prevention and control program.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DReasonably accommodate the needs and preferences of each resident.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
May 11, 2026 · 2 citations · includes complaint inspection
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
February 9, 2026 · 1 citation · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
December 17, 2025 · 1 citation · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
November 17, 2025 · 2 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
August 14, 2025 · 25 citations
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EKeep residents' personal and medical records private and confidential.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EProvide enough food/fluids to maintain a resident's health.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure medication error rates are not 5 percent or greater.
EEnsure that residents are free from significant medication errors.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDispose of garbage and refuse properly.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EProvide and implement an infection prevention and control program.
DReasonably accommodate the needs and preferences of each resident.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
BEnsure each resident receives an accurate assessment.
BProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
July 22, 2025 · 2 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
June 26, 2025 · 6 citations · includes complaint inspection
EProvide safe, appropriate pain management for a resident who requires such services.
DReasonably accommodate the needs and preferences of each resident.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
DEnsure that residents are free from significant medication errors.
November 5, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
October 23, 2024 · 1 citation · includes complaint inspection
DEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
September 5, 2024 · 11 citations
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EEnsure services provided by the nursing facility meet professional standards of quality.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide routine and 24-hour emergency dental care for each resident.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
BEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
BProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
August 29, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
August 1, 2024 · 1 citation · includes complaint inspection
EProvide and implement an infection prevention and control program.
June 7, 2024 · 4 citations, includes immediate jeopardy · includes complaint inspection
JProvide timely, quality laboratory services/tests to meet the needs of residents.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DReasonably accommodate the needs and preferences of each resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
February 20, 2024 · 1 citation · includes complaint inspection
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
January 25, 2024 · 2 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
January 10, 2024 · 4 citations · includes complaint inspection
EProvide enough food/fluids to maintain a resident's health.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
Questions to ask on a tour of West Valley Post Acute
- Inspectors cited the home at the immediate-jeopardy level on June 7, 2024 under the rule on administration. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on November 17, 2025. How are staff trained, and how are concerns reported?
- Several administrators left in the past year. What has changed for residents since then?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $71,200 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 7, 2024 | Fine | $24,341 |
| Jun 7, 2024 | Payment Denial | 30 days of payments denied |
| Jan 10, 2024 | Fine | $46,859 |
| Jan 10, 2024 | Payment Denial | 23 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 3/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 3/5 | 5/5 |
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Location
Hospitals near West Valley Post Acute
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
1.1 mi
West Hills Hospital & Medical Center West HillsEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 52m for patients treated and sent home
-
2.2 mi
Kaiser Foundation Hospital - Woodland Hills Woodland HillsEmergency room ★★★★☆ Medicare overall 4 of 5
- 3.3 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near West Valley Post Acute › All nursing homes in West Hills ›
Compare West Valley Post Acute with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Encino Hospital Medical Center D/P SNF · Encino · 5 stars · 7.4 mi
- Granada Hills Convalescent · Granada Hills · 5 stars · 8.7 mi
- Topanga Terrace · Canoga Park · 4 stars · 1.4 mi
- Motion Picture and T.V. Hospital D/P SNF · Woodland Hills · 4 stars · 3.3 mi
Other PACS Group nursing homes in California
- Paradise Valley Health Care · National City · 5 stars
- McClure Post Acute · Oakland · 5 stars
- Pine Creek Care Center · Roseville · 5 stars
- Bel Vista Healthcare Center · Long Beach · 5 stars
- Trellis Chino · Chino · 5 stars
- San Francisco Post Acute · San Francisco · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 277 PACS Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.