facebook tracking Pilgrim Manor, Cromwell CT: CMS Ratings & Inspections
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Pilgrim Manor

All states › Connecticut › Cromwell › Pilgrim Manor

52 Missionary Rd Cromwell, CT 06416 · Capitol County

(860) 635-5511

All 3 nursing homes in Cromwell, CT (3 take Medicaid)

Accepts Medicare Accepts Medicaid 60 certified beds Non profit Continuing care retirement community

CMS certification number 075306 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Pilgrim Manor a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Pilgrim Manor as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Connecticut average of 3.0. Inspectors issued 18 citations in the last three years. CMS imposed 1 penalty, including $12,048 in fines, in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 3.82 hours per resident per day at Pilgrim Manor, about the same as the Connecticut median of 3.81 (US median: 3.72). About 0.81 of those hours are from registered nurses. On weekends it falls to 3.59 hours, 6% below its all-week average. 34.4% of nursing staff left within a year (Connecticut median 35.7%).

Nursing care per resident per day 3.82 hours
About the Connecticut median Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.81 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.59 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 34.4% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 23.1% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds60
Residents per day 57 About 94% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceFebruary 1987
Part of a chainCovenant Living
Legal business nameCOVENANT HOME, INC. CONNECTICUT

Paying for care at Pilgrim Manor: Medicare and Medicaid

Pilgrim Manor is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on December 16, 2025 and found 3 deficiencies. In total, inspectors issued 18 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 18 citations at Pilgrim Manor across 5 inspection dates, 8 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on April 23, 2024. The most common areas cited were quality of life and care (6) and resident assessment and care planning (6). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, April 23, 2024). 4 citations were under CMS's abuse, neglect and exploitation rules.

December 16, 2025 · 3 citations

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Jan 5, 2026)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Jan 5, 2026)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Jan 5, 2026)

May 1, 2025 · 4 citations · includes complaint inspection

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Complaint inspection · Deficient, Provider has date of correction (May 22, 2025)

DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 · Complaint inspection · Deficient, Provider has date of correction (May 22, 2025)

DRespond appropriately to all alleged violations.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Complaint inspection · Deficient, Provider has date of correction (May 22, 2025)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Complaint inspection · Deficient, Provider has date of correction (May 22, 2025)

May 24, 2024 · 1 citation · includes complaint inspection

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Complaint inspection · Deficient, Provider has date of correction (Jun 14, 2024)

April 23, 2024 · 6 citations, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (May 16, 2024)

DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0655 · Deficient, Provider has date of correction (May 16, 2024)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Complaint inspection · Deficient, Provider has date of correction (May 16, 2024)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Complaint inspection · Deficient, Provider has date of correction (May 16, 2024)

DProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (May 16, 2024)

DProvide safe and appropriate respiratory care for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0695 · Deficient, Provider has date of correction (May 16, 2024)

January 31, 2020 · 4 citations

DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 · Deficient, Provider has date of correction (Feb 28, 2020)

DRespond appropriately to all alleged violations.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Deficient, Provider has date of correction (Feb 28, 2020)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Feb 28, 2020)

BEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Potential for minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0640 · Deficient, Provider has date of correction (Feb 28, 2020)

Questions to ask on a tour of Pilgrim Manor

  1. Inspectors cited the home at the actual-harm level on April 23, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on May 1, 2025. How are staff trained, and how are concerns reported?
  3. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  4. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $12,048 in fines.

DateTypeAmount or length
Apr 23, 2024 Fine $12,048

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 5/5 5/5 5/5
August 2026 5/5 4/5 5/5 5/5
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Location

Hospitals near Pilgrim Manor

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Autumn Lake Healthcare at Cromwell Cromwell · 0.6 mi away ★★★★☆ Inspection 3/5 · Staffing 2/5 175 beds · Medicaid
Portland Care & Rehab Centre Portland · 1.9 mi away ★★★★★ Inspection 4/5 · Staffing 4/5 65 beds · Medicaid
Apple Rehab Cromwell Cromwell · 2.8 mi away ★☆☆☆☆ Inspection 2/5 · Staffing 1/5 85 beds · Medicaid
Water's Edge Center for Health & Rehabilitation Middletown · 3.2 mi away ★★★☆☆ Inspection 2/5 · Staffing 2/5 150 beds · Medicaid
Wadsworth Glen Health Care and Rehabilitation Center Middletown · 3.4 mi away ★★☆☆☆ Inspection 2/5 · Staffing 2/5 102 beds · Medicaid

More nursing homes near Pilgrim Manor ›   All nursing homes in Cromwell ›

Compare Pilgrim Manor with the 3 closest homes side by side ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/connecticut/cromwell/pilgrim-manor/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.