All states › Connecticut › New Milford › Village Crest Center for Health & Rehabilitation
19 Poplar Street New Milford, CT 06776 · Nw Hills County
All 2 nursing homes in New Milford, CT (2 take Medicaid)
CMS certification number 075208 · See this home on Medicare Care Compare
Is Village Crest Center for Health & Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Village Crest Center for Health & Rehabilitation as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.64 hours per resident per day at Village Crest Center for Health & Rehabilitation, below the Connecticut median of 3.81 (US median: 3.72). About 0.50 of those hours are from registered nurses. On weekends it falls to 3.35 hours, 8% below its all-week average. 38.6% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Village Crest Center for Health & Rehabilitation: Medicare and Medicaid
Village Crest Center for Health & Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 6, 2025 and found 12 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 27 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 27 citations at Village Crest Center for Health & Rehabilitation across 5 inspection dates, 6 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on August 3, 2026. The most common areas cited were quality of life and care (9) and resident assessment and care planning (4). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, August 3, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.
August 3, 2026 · 1 citation · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 6, 2025 · 13 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide or obtain dental services for each resident.
EProvide and implement an infection prevention and control program.
DProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
CDispose of garbage and refuse properly.
BAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
BMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
September 19, 2024 · 4 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
July 13, 2023 · 8 citations
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough food/fluids to maintain a resident's health.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DProvide and implement an infection prevention and control program.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
BProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
June 23, 2021 · 1 citation
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of Village Crest Center for Health & Rehabilitation
- Inspectors cited the home at the actual-harm level on August 3, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on September 19, 2024. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $24,418 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 6, 2025 | Fine | $16,400 |
| Sep 19, 2024 | Fine | $8,018 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
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Location
Hospitals near Village Crest Center for Health & Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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12.5 mi
Danbury Hospital DanburyEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 29m for patients treated and sent home
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18.1 mi
Waterbury Hospital WaterburyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 47m for patients treated and sent home
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19.1 mi
Putnam Hospital Center CarmelEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 50m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Village Crest Center for Health & Rehabilitation › All nursing homes in New Milford ›
Compare Village Crest Center for Health & Rehabilitation with the 3 closest homes side by side ›
Other National Health Care Associates nursing homes in Connecticut
- Milford Health and Rehabilitation Center · Milford · 5 stars
- Maple View Health & Rehabilitation Center · Rocky Hill · 5 stars
- Bethel Health Care Center · Bethel · 4 stars
- Regency House Nursing and Rehabilitation Center · Wallingford · 4 stars
- Stone Bridge Center for Health & Rehabilitation · Newtown · 4 stars
- Glastonbury Center for Health & Rehabilitation · Glastonbury · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 42 National Health Care Associates nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.