All states › Connecticut › Torrington › Havencare at Litchfield Woods
255 Roberts St Torrington, CT 06790 · Nw Hills County
All 4 nursing homes in Torrington, CT (4 take Medicaid)
CMS certification number 075319 · See this home on Medicare Care Compare
Is Havencare at Litchfield Woods a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Havencare at Litchfield Woods as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.47 hours per resident per day at Havencare at Litchfield Woods, below the Connecticut median of 3.81 (US median: 3.72). About 0.54 of those hours are from registered nurses. On weekends it falls to 3.17 hours, 8% below its all-week average. 35.9% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Havencare at Litchfield Woods: Medicare and Medicaid
Havencare at Litchfield Woods is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 21, 2025 and found 12 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 66 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 66 citations at Havencare at Litchfield Woods across 13 inspection dates, 35 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on July 21, 2025. The most common areas cited were quality of life and care (14) and resident rights (14). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, July 21, 2025). 13 citations were under CMS's abuse, neglect and exploitation rules.
May 5, 2026 · 2 citations · includes complaint inspection
DProtect each resident from the wrongful use of the resident's belongings or money.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
September 4, 2025 · 3 citations · includes complaint inspection
EImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
EEnsure services provided by the nursing facility meet professional standards of quality.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
July 21, 2025 · 12 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
ECoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure medication error rates are not 5 percent or greater.
DProvide or obtain dental services for each resident.
BProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
BHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
BHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
February 27, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
January 30, 2025 · 3 citations · includes complaint inspection
EProtect each resident from the wrongful use of the resident's belongings or money.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
August 2, 2024 · 15 citations · includes complaint inspection
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
DHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DNot require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DPlan the resident's discharge to meet the resident's goals and needs.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 28, 2024 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
April 18, 2024 · 2 citations · includes complaint inspection
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
March 4, 2024 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
January 2, 2024 · 2 citations, includes actual harm · includes complaint inspection
GImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
November 29, 2023 · 11 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
DDispose of garbage and refuse properly.
DProvide and implement an infection prevention and control program.
October 16, 2023 · 3 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DHave an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
December 7, 2021 · 8 citations
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Havencare at Litchfield Woods
- Inspectors cited the home at the actual-harm level on July 21, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 5, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $7,901 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 4, 2024 | Payment Denial | 22 days of payments denied |
| Nov 29, 2023 | Fine | $7,901 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 4/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 4/5 | 3/5 |
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Location
Hospitals near Havencare at Litchfield Woods
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.1 mi
Charlotte Hungerford Hospital TorringtonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 27m for patients treated and sent home
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14.0 mi
Bristol Hospital BristolEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 10m for patients treated and sent home
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17.6 mi
Waterbury Hospital WaterburyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 47m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Havencare at Litchfield Woods › All nursing homes in Torrington ›
Compare Havencare at Litchfield Woods with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Torrington Center for Nursing & Rehabilitation · Torrington · 5 stars · 1.7 mi
- Wolcott Hall Nursing Center · Torrington · 3 stars · 0.7 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.