All states › Georgia › Flowery Branch › The Crossroads of Flowery Branch of Journey
4595 Cantrell Road Flowery Branch, GA 30542 · Hall County
CMS certification number 115327 · See this home on Medicare Care Compare
Is The Crossroads of Flowery Branch of Journey a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Crossroads of Flowery Branch of Journey as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Georgia average of 2.7.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.65 hours per resident per day at The Crossroads of Flowery Branch of Journey, below the Georgia median of 3.47 (US median: 3.72). About 0.21 of those hours are from registered nurses. On weekends it falls to 2.45 hours, 7% below its all-week average. 57.1% of nursing staff left within a year (Georgia median 45.8%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at The Crossroads of Flowery Branch of Journey: Medicare and Medicaid
The Crossroads of Flowery Branch of Journey is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Georgia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 16, 2026 and found 8 deficiencies. In total, inspectors issued 31 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 31 citations at The Crossroads of Flowery Branch of Journey across 5 inspection dates, 10 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 31 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (8) and resident assessment and care planning (7). The most serious was cited under the CMS rule to "assure the security of all personal funds of residents deposited with the facility" (tag F0570, level F, January 16, 2026). 2 citations were under CMS's abuse, neglect and exploitation rules.
January 16, 2026 · 8 citations
FAssure the security of all personal funds of residents deposited with the facility.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
July 3, 2025 · 5 citations · includes complaint inspection
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ERespond appropriately to all alleged violations.
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide enough food/fluids to maintain a resident's health.
August 28, 2024 · 4 citations · includes complaint inspection
FEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide and implement an infection prevention and control program.
July 29, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
November 6, 2022 · 13 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FDispose of garbage and refuse properly.
FKeep all essential equipment working safely.
EProvide for the safe, appropriate administration of IV fluids for a resident when needed.
EHave a policy regarding use and storage of foods brought to residents by family and other visitors.
EImplement a program that monitors antibiotic use.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Questions to ask on a tour of The Crossroads of Flowery Branch of Journey
- CMS cited the home under its abuse and neglect rules on July 3, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 57.1% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 2/5 | 1/5 | 1/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 1/5 |
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Location
Hospitals near The Crossroads of Flowery Branch of Journey
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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9.6 mi
Northeast Georgia Medical Center, INC GainesvilleEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 52m for patients treated and sent home
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13.1 mi
Northside Hospital Forsyth CummingEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 50m for patients treated and sent home
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16.8 mi
Gwinnett Medical Center LawrencevilleEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 32m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near The Crossroads of Flowery Branch of Journey › All nursing homes in Flowery Branch ›
Compare The Crossroads of Flowery Branch of Journey with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- PruittHealth - Lanier · Buford · 5 stars · 6.3 mi
Other Journey Healthcare nursing homes in Georgia
- The Crossings at East Lake of Journey · Decatur · 3 stars
- The Reserve at Fort Gaines of Journey · Fort Gaines · 3 stars
- Dublin Trails of Journey · Dublin · 3 stars
- Twin City Trails of Journey · Twin City · 3 stars
- Roberta Trails of Journey · Roberta · 2 stars
- The Woods at Lumber City of Journey · Lumber City · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 34 Journey Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.