All states › Illinois › Des Plaines › Rivaya Care of Des Plaines
9300 Ballard Road Des Plaines, IL 60016 · Cook County
All 6 nursing homes in Des Plaines, IL (6 take Medicaid)
CMS certification number 145334 · See this home on Medicare Care Compare
Is Rivaya Care of Des Plaines a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Rivaya Care of Des Plaines as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Illinois average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.57 hours per resident per day at Rivaya Care of Des Plaines, above the Illinois median of 3.33 (US median: 3.72). About 0.79 of those hours are from registered nurses. On weekends it falls to 3.07 hours, 14% below its all-week average. 62.2% of nursing staff left within a year (Illinois median 43.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Rivaya Care of Des Plaines: Medicare and Medicaid
Rivaya Care of Des Plaines is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Illinois's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on December 18, 2025 and found 1 deficiency, plus 10 from complaint inspections in the same period. In total, inspectors issued 51 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 51 citations at Rivaya Care of Des Plaines across 20 inspection dates, 39 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 23, 2024 (complaint inspection). The most common areas cited were quality of life and care (20) and freedom from abuse, neglect, and exploitation (11). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, February 23, 2024). 11 citations were under CMS's abuse, neglect and exploitation rules.
July 26, 2026 · 3 citations · includes complaint inspection
FDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
April 17, 2026 · 4 citations · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DPost nurse staffing information every day.
DEnsure that residents are free from significant medication errors.
March 5, 2026 · 2 citations · includes complaint inspection
DAllow residents to self-administer drugs if determined clinically appropriate.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
December 18, 2025 · 1 citation
EProvide and implement an infection prevention and control program.
November 25, 2025 · 1 citation · includes complaint inspection
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
September 29, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 22, 2025 · 1 citation · includes complaint inspection
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
June 4, 2025 · 1 citation · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
April 9, 2025 · 1 citation · includes complaint inspection
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
January 23, 2025 · 1 citation · includes complaint inspection
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
December 13, 2024 · 1 citation · includes complaint inspection
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
November 15, 2024 · 2 citations · includes complaint inspection
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
October 28, 2024 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 26, 2024 · 5 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GProvide safe, appropriate pain management for a resident who requires such services.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
August 1, 2024 · 1 citation, includes actual harm · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2024 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
February 23, 2024 · 2 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JRespond appropriately to all alleged violations.
February 2, 2024 · 1 citation · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
November 9, 2023 · 8 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
EEnsure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
October 18, 2023 · 12 citations, includes immediate jeopardy · includes complaint inspection
JProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GProvide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
DHonor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProtect each resident from the wrongful use of the resident's belongings or money.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide care by qualified persons according to each resident's written plan of care.
DProvide safe and appropriate respiratory care for a resident when needed.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Questions to ask on a tour of Rivaya Care of Des Plaines
- Inspectors cited the home at the immediate-jeopardy level on February 23, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 26, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 62.2% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- The home averages about 48% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
9 penalties in the last three years, including $289,722 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Sep 29, 2025 | Fine | $14,731 |
| Sep 26, 2024 | Fine | $52,466 |
| Sep 26, 2024 | Payment Denial | 6 days of payments denied |
| Aug 1, 2024 | Fine | $23,647 |
| Feb 23, 2024 | Fine | $76,780 |
| Feb 23, 2024 | Payment Denial | 45 days of payments denied |
| Feb 6, 2024 | Fine | $4,558 |
| Oct 18, 2023 | Fine | $117,540 |
| Oct 18, 2023 | Payment Denial | 81 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 2/5 | 1/5 | 2/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 2/5 |
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Location
Hospitals near Rivaya Care of Des Plaines
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.6 mi
Advocate Lutheran General Hospital Park RidgeEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 36m for patients treated and sent home
- 1.1 mi
- 1.9 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Rivaya Care of Des Plaines › All nursing homes in Des Plaines ›
Compare Rivaya Care of Des Plaines with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Niles Nursing & Rehab Center · Niles · 5 stars · 1.3 mi
- Ascension Nazarethville Place · Des Plaines · 5 stars · 1.9 mi
- Alden Des Plaines Rehab & HC · Des Plaines · 5 stars · 2.0 mi
- Vi at the Glen · Glenview · 5 stars · 3.4 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.