facebook tracking Waterford Crossing, Goshen IN: CMS Ratings & Inspections
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Waterford Crossing

All states › Indiana › Goshen › Waterford Crossing

1332 Waterford Cir Goshen, IN 46526 · Elkhart County

(574) 534-3920

All 4 nursing homes in Goshen, IN (4 take Medicaid)

Accepts Medicare Accepts Medicaid 87 certified beds For profit

CMS certification number 155760 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Waterford Crossing a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Waterford Crossing as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Indiana average of 3.2. Inspectors issued 12 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 4.52 hours per resident per day at Waterford Crossing, above the Indiana median of 3.60 (US median: 3.72). About 1.13 of those hours are from registered nurses. On weekends it falls to 3.96 hours, 12% below its all-week average. 23.3% of nursing staff left within a year (Indiana median 45.5%). That is lower than most homes in Indiana, a sign of a steadier team.

Nursing care per resident per day 4.52 hours
Above the Indiana median of 3.60 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 1.13 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.96 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 23.3% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 5% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds87
Residents per day 72 About 83% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceAugust 2006
Part of a chainTrilogy Health Services
Legal business nameHANCOCK REGIONAL HOSPITAL

Paying for care at Waterford Crossing: Medicare and Medicaid

Waterford Crossing is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Indiana's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on March 23, 2026 and found 2 deficiencies. In total, inspectors issued 12 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 12 citations at Waterford Crossing across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 12 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were infection control (4) and resident assessment and care planning (3). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level F, March 23, 2026).

March 23, 2026 · 2 citations

FProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Mar 30, 2026)

DDevelop and implement policies and procedures for flu and pneumonia vaccinations.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0883 · Deficient, Provider has date of correction (Mar 30, 2026)

December 18, 2024 · 5 citations

DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0561 · Deficient, Provider has date of correction (Jan 2, 2025)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Jan 2, 2025)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Jan 2, 2025)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Jan 2, 2025)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jan 2, 2025)

January 29, 2024 · 5 citations

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Feb 7, 2024)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Feb 7, 2024)

DProvide safe and appropriate respiratory care for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0695 · Deficient, Provider has date of correction (Feb 7, 2024)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Feb 7, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Feb 7, 2024)

Questions to ask on a tour of Waterford Crossing

  1. What do families most often ask you about before moving in?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 4/5 5/5 5/5
August 2026 5/5 4/5 5/5 5/5
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Location

Hospitals near Waterford Crossing

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 1.6 mi
    IU Health Goshen Hospital Goshen
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 38m for patients treated and sent home
  • 4.4 mi
    Oaklawn Psychiatric Center Goshen
    No ER listed in Medicare data
  • 13.1 mi
    Elkhart General Hospital Elkhart
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 3h 15m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Greencroft Healthcare Goshen · 1.2 mi away ★★☆☆☆ Inspection 1/5 · Staffing 4/5 214 beds · Medicaid
Majestic Care of Goshen Goshen · 1.8 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 186 beds · Medicaid
The Restoracy of Goshen Goshen · 2.8 mi away ★★★★☆ Inspection 3/5 · Staffing 4/5 48 beds · Medicaid
The Waters of Syracuse Skilled Nursing Facility Syracuse · 9.6 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 66 beds · Medicaid
The Waters of Wakarusa Skilled Nursing Facility Wakarusa · 10.8 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 2/5 133 beds · Medicaid

More nursing homes near Waterford Crossing ›   All nursing homes in Goshen ›

Compare Waterford Crossing with the 3 closest homes side by side ›

Other Trilogy Health Services nursing homes in Indiana

Affiliation comes from CMS's affiliated-entity data, October 2026. All 127 Trilogy Health Services nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/indiana/goshen/waterford-crossing/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.