All states › Indiana › New Albany › Charlestown Place at New Albany
4915 Charlestown Rd New Albany, IN 47150 · Floyd County
All 6 nursing homes in New Albany, IN (6 take Medicaid)
CMS certification number 155668 · See this home on Medicare Care Compare
Is Charlestown Place at New Albany a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Charlestown Place at New Albany as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Indiana average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.06 hours per resident per day at Charlestown Place at New Albany, above the Indiana median of 3.60 (US median: 3.72). About 0.79 of those hours are from registered nurses. On weekends it falls to 3.49 hours, 14% below its all-week average. 62.2% of nursing staff left within a year (Indiana median 45.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there. 2 administrators left in the past year.
About this nursing home
Paying for care at Charlestown Place at New Albany: Medicare and Medicaid
Charlestown Place at New Albany is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Indiana's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
This home is located in a hospital.
Health inspections
The most recent standard inspection was on August 29, 2025 and found 5 deficiencies, plus 13 from complaint inspections in the same period. In total, inspectors issued 56 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 56 citations at Charlestown Place at New Albany across 18 inspection dates, 37 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 20, 2026 (complaint inspection). The most common areas cited were quality of life and care (29) and resident rights (11). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level J, March 20, 2026). 4 citations were under CMS's abuse, neglect and exploitation rules.
June 18, 2026 · 5 citations · includes complaint inspection
DGive the resident's representative the ability to exercise the resident's rights.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 11, 2026 · 3 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
March 20, 2026 · 1 citation, includes immediate jeopardy · includes complaint inspection
JProvide appropriate pressure ulcer care and prevent new ulcers from developing.
December 11, 2025 · 4 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
August 29, 2025 · 5 citations, includes actual harm
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
August 12, 2025 · 2 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
July 18, 2025 · 1 citation · includes complaint inspection
DProvide routine and 24-hour emergency dental care for each resident.
April 11, 2025 · 1 citation · includes complaint inspection
DNot require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
March 18, 2025 · 1 citation · includes complaint inspection
ENot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
February 20, 2025 · 3 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure that residents are free from significant medication errors.
December 30, 2024 · 6 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure that residents are free from significant medication errors.
September 12, 2024 · 4 citations
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DReasonably accommodate the needs and preferences of each resident.
August 15, 2024 · 4 citations · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProtect each resident from the wrongful use of the resident's belongings or money.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
June 27, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
May 3, 2024 · 2 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
February 22, 2024 · 2 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
January 25, 2024 · 1 citation · includes complaint inspection
DProtect each resident from the wrongful use of the resident's belongings or money.
July 31, 2023 · 10 citations, includes actual harm
GImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
EProvide medically-related social services to help each resident achieve the highest possible quality of life.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DEnsure each resident receives an accurate assessment.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Questions to ask on a tour of Charlestown Place at New Albany
- Inspectors cited the home at the immediate-jeopardy level on March 20, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 11, 2026. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 62.2% a year. How many of the staff come from agencies?
- Several administrators left in the past year. What has changed for residents since then?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $26,685 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 20, 2026 | Fine | $26,685 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 4/5 |
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Location
Hospitals near Charlestown Place at New Albany
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 2.9 mi
- 3.0 mi
- 4.6 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Charlestown Place at New Albany › All nursing homes in New Albany ›
Compare Charlestown Place at New Albany with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Autumn Woods Health Campus · New Albany · 5 stars · 4.2 mi
- The Villages at Historic Silvercrest · New Albany · 5 stars · 5.9 mi
- Wedgewood Healthcare Center · Clarksville · 4 stars · 2.5 mi
- Maple Manor Christian Home · Sellersburg · 4 stars · 3.1 mi
Other Exceptional Living Centers nursing homes in Indiana
- Morning Breeze Retirement Community and Healthcare · Greensburg · 5 stars
- Century Villa Health Care · Greentown · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 10 Exceptional Living Centers nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.