All states › Iowa › Urbandale › Royal Oaks Nursing and Rehabilitation Center
4614 NW 84th Street Urbandale, IA 50322 · Polk County
All 3 nursing homes in Urbandale, IA (2 take Medicaid)
CMS certification number 165580 · See this home on Medicare Care Compare
Is Royal Oaks Nursing and Rehabilitation Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Royal Oaks Nursing and Rehabilitation Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Iowa average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.06 hours per resident per day at Royal Oaks Nursing and Rehabilitation Center, above the Iowa median of 3.76 (US median: 3.72). About 0.46 of those hours are from registered nurses. On weekends it falls to 3.60 hours, 11% below its all-week average. 65.9% of nursing staff left within a year (Iowa median 41.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Royal Oaks Nursing and Rehabilitation Center: Medicare and Medicaid
Royal Oaks Nursing and Rehabilitation Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Iowa's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 6, 2026 and found 1 deficiency, plus 22 from complaint inspections in the same period. In total, inspectors issued 71 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 71 citations at Royal Oaks Nursing and Rehabilitation Center across 12 inspection dates, 54 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on October 22, 2025 (complaint inspection). The most common areas cited were quality of life and care (23) and resident assessment and care planning (12). The most serious was cited under the CMS rule to "provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift" (tag F0725, level K, October 22, 2025). 2 citations were under CMS's abuse, neglect and exploitation rules.
August 6, 2026 · 1 citation
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
June 11, 2026 · 7 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
FHave a plan that describes the process for conducting QAPI and QAA activities.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProvide and implement an infection prevention and control program.
April 9, 2026 · 5 citations · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that residents are free from significant medication errors.
DProvide and implement an infection prevention and control program.
February 11, 2026 · 7 citations, includes actual harm · includes complaint inspection
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide and implement an infection prevention and control program.
DAllow residents to self-administer drugs if determined clinically appropriate.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
October 22, 2025 · 3 citations, includes immediate jeopardy · includes complaint inspection
KProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 20, 2025 · 12 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GEnsure that residents are free from significant medication errors.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
December 13, 2024 · 12 citations, includes immediate jeopardy · includes complaint inspection
JProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EReasonably accommodate the needs and preferences of each resident.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
October 15, 2024 · 3 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 7, 2024 · 1 citation · includes complaint inspection
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
July 1, 2024 · 12 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
DHave policies on smoking.
January 30, 2024 · 3 citations · includes complaint inspection
EProvide and implement an infection prevention and control program.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
December 6, 2023 · 5 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GProvide safe and appropriate respiratory care for a resident when needed.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
Questions to ask on a tour of Royal Oaks Nursing and Rehabilitation Center
- Inspectors cited the home at the immediate-jeopardy level on October 22, 2025 under the rule on nursing and physician services. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 1, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 65.9% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
6 penalties in the last three years, including $324,988 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 11, 2026 | Fine | $202,722 |
| Feb 11, 2026 | Payment Denial | 120 days of payments denied |
| Oct 22, 2025 | Fine | $16,907 |
| Dec 12, 2024 | Fine | $71,136 |
| Dec 6, 2023 | Fine | $34,223 |
| Dec 6, 2023 | Payment Denial | 41 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 3/5 |
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Location
Hospitals near Royal Oaks Nursing and Rehabilitation Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 3.5 mi
- 3.9 mi
-
5.1 mi
Broadlawns Medical Center Des MoinesEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 24m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Royal Oaks Nursing and Rehabilitation Center › All nursing homes in Urbandale ›
Compare Royal Oaks Nursing and Rehabilitation Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Karen Acres Care Center · Urbandale · 5 stars · 1.2 mi
- Childserve Habilitation Center · Johnston · 5 stars · 2.1 mi
- Walnut Ridge · Clive · 5 stars · 3.3 mi
- Deerfield Health Care Center · Urbandale · 5 stars · 4.3 mi
Other Cedar View Holdings nursing homes in Iowa
- Valley Vista for Nursing and Rehabilitation · Newton · 2 stars
- Stone Cottage Care Center · Sigourney · 1 stars
- Harvest Acres Nursing and Rehab · Keota · 1 stars
- Country Lane Manor · Keosauqua · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 9 Cedar View Holdings nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.