facebook tracking Friendship Village Retirement, Waterloo IA: CMS Ratings
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Friendship Village Retirement

All states › Iowa › Waterloo › Friendship Village Retirement

600 Park Lane Waterloo, IA 50702 · Black Hawk County

(319) 291-8100

All 6 nursing homes in Waterloo, IA (6 take Medicaid)

Accepts Medicare Accepts Medicaid 72 certified beds Non profit Continuing care retirement community

CMS certification number 165081 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Friendship Village Retirement a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Friendship Village Retirement as of October 2026.

CMS rates it 3 out of 5 stars overall, about the same as the Iowa average of 3.1. Inspectors issued 10 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 3 out of 5; for long-term residents, 2 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Next steps

Compare with the 3 closest homes

Staffing

22.7% of nursing staff left within a year (Iowa median 41.7%). That is lower than most homes in Iowa, a sign of a steadier team.

Nursing care per resident per day — hours Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours — per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care — hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 22.7% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 15.4% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds72
Residents per day 63 About 87% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceAugust 1968
Legal business nameFRIENDSHIP VILLAGE INC.

Paying for care at Friendship Village Retirement: Medicare and Medicaid

Friendship Village Retirement is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Iowa's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on November 17, 2025 and found 1 deficiency, plus 2 from complaint inspections in the same period. In total, inspectors issued 10 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 10 citations at Friendship Village Retirement across 5 inspection dates, 4 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on July 16, 2024. The most common areas cited were quality of life and care (3) and resident assessment and care planning (3). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, July 16, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.

July 8, 2026 · 2 citations · includes complaint inspection

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Complaint inspection · Deficient, Provider has date of correction (Aug 6, 2026)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Aug 6, 2026)

November 17, 2025 · 1 citation

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Nov 18, 2025)

October 9, 2024 · 2 citations

DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0644 · Deficient, Provider has date of correction (Oct 10, 2024)

BEnsure each resident receives an accurate assessment.

Potential for minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Oct 10, 2024)

July 16, 2024 · 2 citations, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Past Non-Compliance (Jan 26, 2024)

DMake sure that a working call system is available in each resident's bathroom and bathing area.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0919 · Complaint inspection · Deficient, Provider has date of correction (Jul 31, 2024)

August 10, 2023 · 3 citations

EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0803 · Deficient, Provider has date of correction (Aug 30, 2023)

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Aug 30, 2023)

DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 · Deficient, Provider has date of correction (Aug 30, 2023)

Questions to ask on a tour of Friendship Village Retirement

  1. Inspectors cited the home at the actual-harm level on July 16, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on August 10, 2023. How are staff trained, and how are concerns reported?
  3. CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  4. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  5. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 3/5 4/5 1/5 3/5
August 2026 5/5 4/5 5/5 2/5
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Location

Hospitals near Friendship Village Retirement

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 0.3 mi
    Mercyone Waterloo Medical Center Waterloo
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 3h 43m for patients treated and sent home
  • 4.4 mi
    Allen Memorial Hospital Waterloo
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 43m for patients treated and sent home
  • 7.3 mi
    Sartori Memorial Hospital Cedar Falls
    Emergency room
    Median ER visit 1h 36m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Ravenwood Specialty Care Waterloo · 0.4 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 4/5 176 beds · Medicaid
Harmony Waterloo Waterloo · 0.5 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 3/5 88 beds · Medicaid
Harmony House Health Care Center Waterloo · 3.6 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 2/5 65 beds · Medicaid
Northcrest Specialty Care Waterloo · 3.9 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 94 beds · Medicaid
Pinnacle Specialty Care Cedar Falls · 4.6 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 100 beds · Medicaid

More nursing homes near Friendship Village Retirement ›   All nursing homes in Waterloo ›

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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/iowa/waterloo/friendship-village-retirement/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.