All states › Iowa › West Bend › West Bend Health and Rehabilitation
203 Fourth Street NW West Bend, IA 50597 · Palo Alto County
CMS certification number 165444 · See this home on Medicare Care Compare
Is West Bend Health and Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for West Bend Health and Rehabilitation as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Iowa average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.84 hours per resident per day at West Bend Health and Rehabilitation, below the Iowa median of 3.76 (US median: 3.72). About 0.58 of those hours are from registered nurses. On weekends it falls to 2.47 hours, 13% below its all-week average.
About this nursing home
Paying for care at West Bend Health and Rehabilitation: Medicare and Medicaid
West Bend Health and Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Iowa's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 25, 2026 and found 2 deficiencies. In total, inspectors issued 18 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 18 citations at West Bend Health and Rehabilitation across 5 inspection dates, 6 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 18 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were resident assessment and care planning (7) and resident rights (4). The most serious was cited under the CMS rule to "provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift" (tag F0725, level E, January 12, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
June 25, 2026 · 2 citations
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 1, 2025 · 6 citations
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure medication error rates are not 5 percent or greater.
DProvide and implement an infection prevention and control program.
December 16, 2024 · 3 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
March 7, 2024 · 6 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DProvide and implement an infection prevention and control program.
January 12, 2024 · 1 citation · includes complaint inspection
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Questions to ask on a tour of West Bend Health and Rehabilitation
- CMS cited the home under its abuse and neglect rules on June 25, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
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Location
Hospitals near West Bend Health and Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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13.2 mi
Kossuth Regional Health Center AlgonaEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 1h 39m for patients treated and sent home
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16.7 mi
Palo Alto County Hospital EmmetsburgEmergency roomMedian ER visit 1h 43m for patients treated and sent home
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18.9 mi
Pocahontas Community Hospital PocahontasEmergency roomMedian ER visit 2h 0m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near West Bend Health and Rehabilitation › All nursing homes in West Bend ›
Compare West Bend Health and Rehabilitation with the 3 closest homes side by side ›
Other The Ensign Group nursing homes in Iowa
- Woodland Health and Rehabilitation · Mount Pleasant · 4 stars
- Rehabilitation Center of Des Moines · Des Moines · 3 stars
- Crystal Heights Care Center · Oskaloosa · 3 stars
- Careage Hills Rehabilitation and Healthcare · Cherokee · 2 stars
- Hillcrest Health Care Center · Hawarden · 1 stars
- Greater Southside Health and Rehabilitation · Des Moines · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 347 The Ensign Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.