All states › Iowa › West Des Moines › Arbor Springs of West Des Moines
7951 E P True Parkway West Des Moines, IA 50266 · Dallas County
All 5 nursing homes in West Des Moines, IA (4 take Medicaid)
CMS certification number 165548 · See this home on Medicare Care Compare
Is Arbor Springs of West Des Moines a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Arbor Springs of West Des Moines as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Iowa average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.67 hours per resident per day at Arbor Springs of West Des Moines, above the Iowa median of 3.76 (US median: 3.72). About 0.42 of those hours are from registered nurses. On weekends it falls to 5.02 hours, 11% below its all-week average. 96.8% of nursing staff left within a year (Iowa median 41.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Arbor Springs of West Des Moines: Medicare and Medicaid
Arbor Springs of West Des Moines is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 4 other homes in West Des Moines accept Medicaid. Nursing homes that accept Medicaid in Iowa.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 30, 2026 and found 5 deficiencies, plus 8 from complaint inspections in the same period. In total, inspectors issued 25 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 25 citations at Arbor Springs of West Des Moines across 7 inspection dates, 11 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on June 30, 2026. The most common areas cited were quality of life and care (9) and resident assessment and care planning (7). The most serious was cited under the CMS rule to "provide appropriate treatment and care according to orders, resident’s preferences and goals" (tag F0684, level G, June 30, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.
August 17, 2026 · 4 citations · includes complaint inspection
DAssess the resident when there is a significant change in condition
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 30, 2026 · 7 citations, includes actual harm · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
FEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DAssess the resident when there is a significant change in condition
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
February 9, 2026 · 2 citations · includes complaint inspection
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 29, 2025 · 6 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure medication error rates are not 5 percent or greater.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
DProvide and implement an infection prevention and control program.
March 12, 2025 · 1 citation, includes actual harm · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
November 25, 2024 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
June 6, 2024 · 4 citations
FHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Questions to ask on a tour of Arbor Springs of West Des Moines
- Inspectors cited the home at the actual-harm level on June 30, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 29, 2025. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 96.8% a year. How many of the staff come from agencies?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $66,046 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 30, 2026 | Fine | $13,065 |
| Jun 30, 2026 | Fine | $17,665 |
| Jun 30, 2026 | Fine | $35,316 |
| Jun 30, 2026 | Payment Denial | 45 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 3/5 |
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Location
Hospitals near Arbor Springs of West Des Moines
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 3.3 mi
- 9.2 mi
-
9.9 mi
Broadlawns Medical Center Des MoinesEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 24m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Arbor Springs of West Des Moines › All nursing homes in West Des Moines ›
Compare Arbor Springs of West Des Moines with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Deerfield Health Care Center · Urbandale · 5 stars · 3.0 mi
- Walnut Ridge · Clive · 5 stars · 3.5 mi
- Karen Acres Care Center · Urbandale · 5 stars · 6.4 mi
- Scottish Rite Park · Des Moines · 5 stars · 8.7 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.