All states › Maine › Westbrook › Springbrook Center
300 Spring St Westbrook, ME 04092 · Cumberland County
CMS certification number 205068 · See this home on Medicare Care Compare
Is Springbrook Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Springbrook Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Maine average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.79 hours per resident per day at Springbrook Center, below the Maine median of 4.31 (US median: 3.72). About 1.19 of those hours are from registered nurses. On weekends it falls to 3.48 hours, 8% below its all-week average. 34.9% of nursing staff left within a year (Maine median 45.2%). That is lower than most homes in Maine, a sign of a steadier team.
About this nursing home
Paying for care at Springbrook Center: Medicare and Medicaid
Springbrook Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Maine's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 19, 2024 and found 10 deficiencies, plus 4 from complaint inspections in the same period. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 30 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 30 citations at Springbrook Center across 11 inspection dates, 13 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on October 28, 2025. The most common areas cited were quality of life and care (8) and resident assessment and care planning (8). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, October 28, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.
October 28, 2025 · 3 citations · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
July 31, 2025 · 1 citation · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
May 12, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that residents are free from significant medication errors.
July 19, 2024 · 11 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide or obtain dental services for each resident.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
April 25, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
February 28, 2024 · 2 citations · includes complaint inspection
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
January 18, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
December 6, 2023 · 2 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
November 28, 2023 · 1 citation · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
April 27, 2023 · 6 citations
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
June 24, 2021 · 1 citation
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Questions to ask on a tour of Springbrook Center
- Inspectors cited the home at the actual-harm level on October 28, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on February 28, 2024. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $17,388 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Oct 28, 2025 | Fine | $9,110 |
| Oct 28, 2025 | Payment Denial | 19 days of payments denied |
| May 12, 2025 | Fine | $8,278 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 4/5 | 4/5 |
| August 2026 | 2/5 | 1/5 | 4/5 | 5/5 |
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Location
Hospitals near Springbrook Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 1.2 mi
- 3.4 mi
-
4.3 mi
Maine Medical Center PortlandEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 27m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Springbrook Center › All nursing homes in Westbrook ›
Compare Springbrook Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Barron Center · Portland · 5 stars · 1.8 mi
- Seaside Healthcare · Portland · 5 stars · 4.9 mi
- Maine Veterans Home - Scarborough · Scarborough · 5 stars · 5.7 mi
- Piper Shores · Scarborough · 5 stars · 8.0 mi
Other Genesis Healthcare nursing homes in Maine
- Sedgewood Commons · Falmouth · 5 stars
- Pine Point Center · Scarborough · 4 stars
- Marshwood Center · Lewiston · 3 stars
- Cedar Ridge Center · Skowhegan · 3 stars
- Sandy River Center · Farmington · 3 stars
- Harbor Hill Center · Belfast · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 183 Genesis Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.