All states › Maryland › Havre De Grace › Citizens Care Center
415 South Market Street Havre De Grace, MD 21078 · Harford County
All 2 nursing homes in Havre De Grace, MD (2 take Medicaid)
CMS certification number 215039 · See this home on Medicare Care Compare
Is Citizens Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Citizens Care Center as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Maryland average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.00 hours per resident per day at Citizens Care Center, above the Maryland median of 3.70 (US median: 3.72). About 0.79 of those hours are from registered nurses. On weekends it falls to 3.63 hours, 9% below its all-week average. 28.2% of nursing staff left within a year (Maryland median 40.9%). That is lower than most homes in Maryland, a sign of a steadier team.
About this nursing home
Paying for care at Citizens Care Center: Medicare and Medicaid
Citizens Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Maryland's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 29, 2026 and found 10 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 38 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 38 citations at Citizens Care Center across 4 inspection dates, 5 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 38 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (13) and resident assessment and care planning (8). The most serious was cited under the CMS rule to "ensure each resident receives an accurate assessment" (tag F0641, level E, January 29, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.
January 29, 2026 · 11 citations · includes complaint inspection
EEnsure each resident receives an accurate assessment.
ETry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide activities to meet all resident's needs.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DProvide or obtain dental services for each resident.
November 7, 2025 · 3 citations · includes complaint inspection
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2024 · 12 citations · includes complaint inspection
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DObserve each nurse aide's job performance and give regular training.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 2, 2019 · 12 citations
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EObserve each nurse aide's job performance and give regular training.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DProvide or obtain dental services for each resident.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Citizens Care Center
- CMS cited the home under its abuse and neglect rules on January 29, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 5/5 | 2/5 |
| August 2026 | 5/5 | 4/5 | 5/5 | 2/5 |
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Location
Hospitals near Citizens Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 1.4 mi
- 5.0 mi
-
13.9 mi
Upper Chesapeake Medical Center Bel AirEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 59m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Citizens Care Center › All nursing homes in Havre De Grace ›
Compare Citizens Care Center with the 3 closest homes side by side ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.