All states › Massachusetts › Agawam › Agawam East Rehab and Nursing
464 Main Street Agawam, MA 01001 · Hampden County
All 4 nursing homes in Agawam, MA (4 take Medicaid)
CMS certification number 225286 · See this home on Medicare Care Compare
Is Agawam East Rehab and Nursing a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Agawam East Rehab and Nursing as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.72 hours per resident per day at Agawam East Rehab and Nursing, about the same as the Massachusetts median of 3.72 (US median: 3.72). About 0.36 of those hours are from registered nurses. On weekends it falls to 3.27 hours, 12% below its all-week average. 33% of nursing staff left within a year (Massachusetts median 36.1%).
About this nursing home
Paying for care at Agawam East Rehab and Nursing: Medicare and Medicaid
Agawam East Rehab and Nursing is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 18, 2026 and found 0 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 17 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 17 citations at Agawam East Rehab and Nursing across 4 inspection dates, 3 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 15 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were resident rights (6) and quality of life and care (4). The most serious was cited under the CMS rule to "provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies" (tag F0628, level E, November 25, 2025). 2 citations were under CMS's abuse, neglect and exploitation rules.
November 25, 2025 · 2 citations · includes complaint inspection
EProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
September 2, 2025 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
December 16, 2024 · 5 citations
EProvide care and assistance to perform activities of daily living for any resident who is unable.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide safe and appropriate respiratory care for a resident when needed.
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
October 17, 2023 · 9 citations
EProvide activities to meet all resident's needs.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DReasonably accommodate the needs and preferences of each resident.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
BEnsure each resident receives an accurate assessment.
Questions to ask on a tour of Agawam East Rehab and Nursing
- CMS cited the home under its abuse and neglect rules on October 17, 2023. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
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Location
Hospitals near Agawam East Rehab and Nursing
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.7 mi
Mercy Medical Center SpringfieldEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 4h 35m for patients treated and sent home
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3.0 mi
Baystate Medical Center SpringfieldEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 4h 46m for patients treated and sent home
- 6.1 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Stern Consultants nursing homes in Massachusetts
- Agawam South Rehab and Nursing · Agawam · 4 stars
- Andover Forest Post Acute Care Center · North Andover · 3 stars
- Andover Manor Rehab and Nursing · Andover · 3 stars
- Agawam North Rehab and Nursing · Agawam · 2 stars
- Agawam West Rehab and Nursing · Agawam · 2 stars
- Ayer Valley Rehab and Nursing · Ayer · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 22 Stern Consultants nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.