All states › Massachusetts › Bedford › Carleton-Willard Village Retirement & Nursing Center
100 Old Billerica Road Bedford, MA 01730 · Middlesex County
CMS certification number 225273 · See this home on Medicare Care Compare
Is Carleton-Willard Village Retirement & Nursing Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Carleton-Willard Village Retirement & Nursing Center as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.18 hours per resident per day at Carleton-Willard Village Retirement & Nursing Center, above the Massachusetts median of 3.72 (US median: 3.72). About 1.05 of those hours are from registered nurses. Weekend staffing is close to its all-week average. 26.9% of nursing staff left within a year (Massachusetts median 36.1%).
About this nursing home
Paying for care at Carleton-Willard Village Retirement & Nursing Center: Medicare and Medicaid
Carleton-Willard Village Retirement & Nursing Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 13, 2026 and found 0 deficiencies. In total, inspectors issued 8 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 8 citations at Carleton-Willard Village Retirement & Nursing Center across 3 inspection dates, 6 of them from complaint investigations. 3 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 10, 2025 (complaint inspection). The most common areas cited were quality of life and care (3) and resident assessment and care planning (3). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, June 10, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.
June 10, 2025 · 3 citations · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
February 7, 2025 · 2 citations
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 29, 2024 · 3 citations, includes actual harm · includes complaint inspection
GDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Questions to ask on a tour of Carleton-Willard Village Retirement & Nursing Center
- Inspectors cited the home at the immediate-jeopardy level on June 10, 2025 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 10, 2025. How are staff trained, and how are concerns reported?
- The home averages about 52% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $25,497 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 10, 2025 | Fine | $16,985 |
| May 29, 2024 | Fine | $8,512 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 5/5 | 4/5 |
| August 2026 | 5/5 | 3/5 | 5/5 | 5/5 |
Add this rating badge to your websiteFree. Shows Carleton-Willard Village Retirement & Nursing Center's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Carleton-Willard Village Retirement & Nursing Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.9 mi
-
2.9 mi
Lahey Clinic Hospital BurlingtonEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 46m for patients treated and sent home
- 5.5 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Carleton-Willard Village Retirement & Nursing Center › All nursing homes in Bedford ›
Compare Carleton-Willard Village Retirement & Nursing Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- The Commons Skilled Nursing & Rehabilitation · Lincoln · 5 stars · 4.9 mi
- Care One at Wilmington · Wilmington · 5 stars · 6.0 mi
- Brookhaven at Lexington · Lexington · 5 stars · 6.0 mi
- Aberjona Rehabilitation and Nursing Center · Winchester · 5 stars · 6.5 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.