All states › Massachusetts › Marlborough › Marlborough Hills Rehabilitation & Health Care Center
121 Northboro Road Marlborough, MA 01752 · Middlesex County
All 3 nursing homes in Marlborough, MA (3 take Medicaid)
CMS certification number 225063 · See this home on Medicare Care Compare
Is Marlborough Hills Rehabilitation & Health Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Marlborough Hills Rehabilitation & Health Care Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.62 hours per resident per day at Marlborough Hills Rehabilitation & Health Care Center, about the same as the Massachusetts median of 3.72 (US median: 3.72). About 0.52 of those hours are from registered nurses. On weekends it falls to 3.16 hours, 13% below its all-week average. 26.2% of nursing staff left within a year (Massachusetts median 36.1%).
About this nursing home
Paying for care at Marlborough Hills Rehabilitation & Health Care Center: Medicare and Medicaid
Marlborough Hills Rehabilitation & Health Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 11, 2025 and found 13 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 42 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 42 citations at Marlborough Hills Rehabilitation & Health Care Center across 9 inspection dates, 11 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 11, 2025. The most common areas cited were resident assessment and care planning (13) and quality of life and care (11). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, March 11, 2025). 3 citations were under CMS's abuse, neglect and exploitation rules.
June 16, 2026 · 2 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
October 14, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 21, 2025 · 3 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
March 19, 2025 · 2 citations · includes complaint inspection
DAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
March 11, 2025 · 13 citations, includes immediate jeopardy
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
FConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
FProvide and implement an infection prevention and control program.
EEnsure that residents are free from significant medication errors.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure each resident receives an accurate assessment.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
BPost nurse staffing information every day.
February 28, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
December 22, 2023 · 7 citations
DEnsure that residents are fully informed and understand their health status, care and treatments.
DAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
November 30, 2023 · 2 citations · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
December 5, 2022 · 11 citations
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EObserve each nurse aide's job performance and give regular training.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
Questions to ask on a tour of Marlborough Hills Rehabilitation & Health Care Center
- Inspectors cited the home at the immediate-jeopardy level on March 11, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 16, 2026. How are staff trained, and how are concerns reported?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $71,202 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 11, 2025 | Fine | $71,202 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 1/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 1/5 |
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Location
Hospitals near Marlborough Hills Rehabilitation & Health Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.8 mi
Marlborough Hospital MarlboroughEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 46m for patients treated and sent home
- 4.1 mi
-
9.4 mi
Metrowest Medical Center FraminghamEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 3h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Marlborough Hills Rehabilitation & Health Care Center › All nursing homes in Marlborough ›
Higher-rated nursing homes within 10 miles
- Whittier Westborough Transitional Care Unit · Westborough · 5 stars · 4.6 mi
- St Patrick's Manor · Framingham · 5 stars · 8.4 mi
- Bethany Skilled Nursing Facility · Framingham · 5 stars · 9.3 mi
- Knollwood Nursing Center · Worcester · 5 stars · 9.7 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.