All states › Massachusetts › Natick › Eliot Center for Health and Rehabilitation
168 West Central Street Natick, MA 01760 · Middlesex County
All 3 nursing homes in Natick, MA (3 take Medicaid)
CMS certification number 225516 · See this home on Medicare Care Compare
Is Eliot Center for Health and Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Eliot Center for Health and Rehabilitation as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.46 hours per resident per day at Eliot Center for Health and Rehabilitation, below the Massachusetts median of 3.72 (US median: 3.72). About 0.31 of those hours are from registered nurses. On weekends it falls to 3.12 hours, 10% below its all-week average. 45.5% of nursing staff left within a year (Massachusetts median 36.1%). 2 administrators left in the past year.
About this nursing home
Paying for care at Eliot Center for Health and Rehabilitation: Medicare and Medicaid
Eliot Center for Health and Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 14, 2026 and found 4 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 32 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 32 citations at Eliot Center for Health and Rehabilitation across 5 inspection dates, 3 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 30 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were resident assessment and care planning (8) and quality of life and care (7). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, November 21, 2023).
June 9, 2026 · 2 citations · includes complaint inspection
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
April 21, 2026 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
April 14, 2026 · 4 citations
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DProvide activities to meet all resident's needs.
DEnsure medication error rates are not 5 percent or greater.
DProvide and implement an infection prevention and control program.
January 21, 2025 · 13 citations
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EPost nurse staffing information every day.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DEnsure each resident receives an accurate assessment.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide or obtain dental services for each resident.
DProvide and implement an infection prevention and control program.
BPASARR screening for Mental disorders or Intellectual Disabilities
November 21, 2023 · 12 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DNotify the appropriate authorities when residents with MD or ID services has a significant change in condition.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that residents are free from significant medication errors.
DProvide and implement an infection prevention and control program.
BEnsure each resident receives an accurate assessment.
Questions to ask on a tour of Eliot Center for Health and Rehabilitation
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Several administrators left in the past year. What has changed for residents since then?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 2/5 | 2/5 |
| August 2026 | 3/5 | 3/5 | 3/5 | 2/5 |
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Location
Hospitals near Eliot Center for Health and Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.0 mi
Metrowest Medical Center FraminghamEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 3h 25m for patients treated and sent home
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7.3 mi
Beth Israel Deaconess Hospital - Needham NeedhamEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 16m for patients treated and sent home
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7.6 mi
Newton-Wellesley Hospital NewtonEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 4h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Eliot Center for Health and Rehabilitation › All nursing homes in Natick ›
Compare Eliot Center for Health and Rehabilitation with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Mary Ann Morse Nursing & Rehabilitation · Natick · 5 stars · 2.2 mi
- Royal Wayland Rehabilitation and Nursing Center · Wayland · 5 stars · 2.6 mi
- Bethany Skilled Nursing Facility · Framingham · 5 stars · 2.8 mi
- St Patrick's Manor · Framingham · 5 stars · 3.0 mi
Other Azure Healthcare nursing homes in Massachusetts
- Sachem Center for Health and Rehabilitation · East Bridgewater · 3 stars
- Fall River Jewish Home · Fall River · 3 stars
- OC Reading Center · Reading · 1 stars
- OC Milford Gardens · Milford · 1 stars
- Colony Center for Health and Rehabilitation · Abington · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 6 Azure Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.