All states › Massachusetts › Norwell › Royal Norwell Nursing & Rehabilitation Center
329 Washington Street Norwell, MA 02061 · Plymouth County
All 2 nursing homes in Norwell, MA (2 take Medicaid)
CMS certification number 225482 · See this home on Medicare Care Compare
Is Royal Norwell Nursing & Rehabilitation Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Royal Norwell Nursing & Rehabilitation Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.66 hours per resident per day at Royal Norwell Nursing & Rehabilitation Center, about the same as the Massachusetts median of 3.72 (US median: 3.72). About 0.89 of those hours are from registered nurses. On weekends it falls to 3.24 hours, 12% below its all-week average. 56.6% of nursing staff left within a year (Massachusetts median 36.1%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Royal Norwell Nursing & Rehabilitation Center: Medicare and Medicaid
Royal Norwell Nursing & Rehabilitation Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on November 25, 2025 and found 3 deficiencies. In total, inspectors issued 43 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 43 citations at Royal Norwell Nursing & Rehabilitation Center across 4 inspection dates, 2 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on September 14, 2023. The most common areas cited were administration (7) and freedom from abuse, neglect, and exploitation (6). The most serious was cited under the CMS rule to "ensure services provided by the nursing facility meet professional standards of quality" (tag F0658, level J, September 14, 2023). 6 citations were under CMS's abuse, neglect and exploitation rules.
November 25, 2025 · 3 citations
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide and implement an infection prevention and control program.
January 6, 2025 · 2 citations, includes actual harm · includes complaint inspection
GDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
October 18, 2024 · 8 citations
EEnsure services provided by the nursing facility meet professional standards of quality.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DReasonably accommodate the needs and preferences of each resident.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
September 14, 2023 · 30 citations, includes immediate jeopardy
JEnsure services provided by the nursing facility meet professional standards of quality.
JProvide for the safe, appropriate administration of IV fluids for a resident when needed.
HEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
FProvide and implement an infection prevention and control program.
FDevelop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
FConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
FProvide behavior health training consistent with the requirements and as determined by a facility assessment.
EKeep residents' personal and medical records private and confidential.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure that residents are free from significant medication errors.
EConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
EArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
EImplement a program that monitors antibiotic use.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
EDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure that the resident and his/her doctor meet face-to-face at all required visits.
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Questions to ask on a tour of Royal Norwell Nursing & Rehabilitation Center
- Inspectors cited the home at the immediate-jeopardy level on September 14, 2023 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on October 18, 2024. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 56.6% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $10,868 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 6, 2025 | Fine | $10,868 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 3/5 | 3/5 |
| August 2026 | 3/5 | 3/5 | 3/5 | 4/5 |
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Location
Hospitals near Royal Norwell Nursing & Rehabilitation Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
4.6 mi
South Shore Hospital South WeymouthEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 53m for patients treated and sent home
- 8.2 mi
-
8.3 mi
Brockton Hospital BrocktonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 28m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Royal Norwell Nursing & Rehabilitation Center › All nursing homes in Norwell ›
Compare Royal Norwell Nursing & Rehabilitation Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Southwood at Norwell Nursing Center · Norwell · 5 stars · 0.9 mi
- Queen Anne Nursing Home · Hingham · 5 stars · 2.3 mi
- Webster Park Rehabilitation and Healthcare Center · Rockland · 5 stars · 3.3 mi
- Dwyer Home · Weymouth · 5 stars · 4.2 mi
Other Royal Health Group nursing homes in Massachusetts
- Royal Wayland Rehabilitation and Nursing Center · Wayland · 5 stars
- Royal Megansett Nursing & Rehabilitation · N Falmouth · 4 stars
- Royal Meadow View Center · North Reading · 4 stars
- Royal of Fairhaven Nursing Center · Fairhaven · 3 stars
- Royal Nursing Center · Falmouth · 3 stars
- Royal Wood Mill Center · Lawrence · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 12 Royal Health Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.