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Quaboag Rehabilitation & Skilled Care Facility

All states › Massachusetts › West Brookfield › Quaboag Rehabilitation & Skilled Care Facility

47 East Main Street West Brookfield, MA 01585 · Worcester County

(860) 428-3099

Accepts Medicare Accepts Medicaid 166 certified beds Non profit

CMS certification number 225361 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Quaboag Rehabilitation & Skilled Care Facility a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Quaboag Rehabilitation & Skilled Care Facility as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Massachusetts average of 3.1. Inspectors issued 8 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 3 out of 5; for long-term residents, 4 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 4.04 hours per resident per day at Quaboag Rehabilitation & Skilled Care Facility, above the Massachusetts median of 3.72 (US median: 3.72). About 0.69 of those hours are from registered nurses. On weekends it falls to 3.52 hours, 13% below its all-week average. 45.8% of nursing staff left within a year (Massachusetts median 36.1%).

Nursing care per resident per day 4.04 hours
Above the Massachusetts median of 3.72 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.69 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.52 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 45.8% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 37.9% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds166
Residents per day 138 About 83% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceOctober 1989
Legal business nameFAIR HAVENS INC

Paying for care at Quaboag Rehabilitation & Skilled Care Facility: Medicare and Medicaid

Quaboag Rehabilitation & Skilled Care Facility is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on May 29, 2025 and found 0 deficiencies. In total, inspectors issued 8 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 8 citations at Quaboag Rehabilitation & Skilled Care Facility across 3 inspection dates, 2 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 8 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were pharmacy service (3) and quality of life and care (2). The most serious was cited under the CMS rule to "honor the resident's right to be treated with respect and dignity and to retain and use personal possessions" (tag F0557, level D, November 5, 2024).

November 5, 2024 · 2 citations · includes complaint inspection

DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0557 · Complaint inspection · Deficient, Provider has date of correction (Dec 6, 2024)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Complaint inspection · Deficient, Provider has date of correction (Dec 6, 2024)

April 24, 2024 · 5 citations

DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0690 · Deficient, Provider has date of correction (Jun 3, 2024)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Jun 3, 2024)

DEnsure each resident’s drug regimen must be free from unnecessary drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0757 · Deficient, Provider has date of correction (Jun 3, 2024)

DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0758 · Deficient, Provider has date of correction (Jun 3, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jun 3, 2024)

November 21, 2022 · 1 citation

DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0690 · Deficient, Provider has date of correction (Dec 9, 2022)

Questions to ask on a tour of Quaboag Rehabilitation & Skilled Care Facility

  1. What do families most often ask you about before moving in?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 5/5 3/5 3/5
August 2026 5/5 5/5 4/5 3/5
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Location

Hospitals near Quaboag Rehabilitation & Skilled Care Facility

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Overlook Masonic Health Center Charlton · 10.5 mi away ★★★★☆ Inspection 4/5 · Staffing 4/5 181 beds · Medicaid
Palmer Healthcare Center Palmer · 11.1 mi away ★★★★☆ Inspection 4/5 · Staffing 3/5 61 beds · Medicaid
Southbridge Rehabilitation & Health Care Center Southbridge · 12.4 mi away ★★☆☆☆ Inspection 3/5 · Staffing 1/5 144 beds · Medicaid
Meadows of Central Massachusetts (The) Rochdale · 12.5 mi away ★★★☆☆ Inspection 4/5 · Staffing 1/5 135 beds · Medicaid
Life Care Center of Auburn Auburn · 14.3 mi away ★★★☆☆ Inspection 3/5 · Staffing 3/5 154 beds · Medicaid

More nursing homes near Quaboag Rehabilitation & Skilled Care Facility ›   All nursing homes in West Brookfield ›

Compare Quaboag Rehabilitation & Skilled Care Facility with the 3 closest homes side by side ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/massachusetts/west-brookfield/quaboag-rehabilitation-and-skilled-care-facility/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.