All states › Michigan › Grand Rapids › Optalis Health & Rehabilitation at Kent-Crossing
2320 E Beltline SE Grand Rapids, MI 49546 · Kent County
All 19 nursing homes in Grand Rapids, MI (18 take Medicaid)
CMS certification number 235103 · See this home on Medicare Care Compare
Is Optalis Health & Rehabilitation at Kent-Crossing a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Optalis Health & Rehabilitation at Kent-Crossing as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Michigan average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.74 hours per resident per day at Optalis Health & Rehabilitation at Kent-Crossing, below the Michigan median of 3.86 (US median: 3.72). About 0.58 of those hours are from registered nurses. On weekends it falls to 3.29 hours, 12% below its all-week average. 57% of nursing staff left within a year (Michigan median 43.8%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Optalis Health & Rehabilitation at Kent-Crossing: Medicare and Medicaid
Optalis Health & Rehabilitation at Kent-Crossing is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Michigan's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 19, 2026 and found 8 deficiencies, plus 18 from complaint inspections in the same period. In total, inspectors issued 74 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 74 citations at Optalis Health & Rehabilitation at Kent-Crossing across 9 inspection dates, 43 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on March 19, 2026. The most common areas cited were quality of life and care (23) and resident rights (18). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level G, March 19, 2026). 9 citations were under CMS's abuse, neglect and exploitation rules.
August 18, 2026 · 5 citations · includes complaint inspection
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
March 19, 2026 · 21 citations, includes actual harm · includes complaint inspection
GEnsure that residents are free from significant medication errors.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide safe and appropriate respiratory care for a resident when needed.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProtect each resident from the wrongful use of the resident's belongings or money.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DAssess the resident when there is a significant change in condition
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
August 7, 2025 · 6 citations · includes complaint inspection
EHonor the resident's right to manage his or her financial affairs.
EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
January 29, 2025 · 16 citations · includes complaint inspection
FEnsure the activities program is directed by a qualified professional.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FProvide and implement an infection prevention and control program.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EProvide activities to meet all resident's needs.
EProvide enough food/fluids to maintain a resident's health.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DReasonably accommodate the needs and preferences of each resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure each resident receives an accurate assessment.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide care or services that was trauma informed and/or culturally competent.
DProvide or obtain dental services for each resident.
October 24, 2024 · 3 citations · includes complaint inspection
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
October 11, 2024 · 3 citations · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
April 25, 2024 · 5 citations · includes complaint inspection
DAllow residents to self-administer drugs if determined clinically appropriate.
DLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
DRespond appropriately to all alleged violations.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
January 12, 2024 · 13 citations · includes complaint inspection
EProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
EProvide and implement an infection prevention and control program.
DReasonably accommodate the needs and preferences of each resident.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DPlan the resident's discharge to meet the resident's goals and needs.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide routine and 24-hour emergency dental care for each resident.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
October 12, 2023 · 2 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
Questions to ask on a tour of Optalis Health & Rehabilitation at Kent-Crossing
- Inspectors cited the home at the actual-harm level on March 19, 2026 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 19, 2026. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 57% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 4/5 |
Add this rating badge to your websiteFree. Shows Optalis Health & Rehabilitation at Kent-Crossing's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Optalis Health & Rehabilitation at Kent-Crossing
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
1.5 mi
University of Michigan Health - West Grand RapidsEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 8m for patients treated and sent home
- 2.0 mi
- 4.6 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Optalis Health & Rehabilitation at Kent-Crossing › All nursing homes in Grand Rapids ›
Compare Optalis Health & Rehabilitation at Kent-Crossing with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Valley Health Center · Grand Rapids · 5 stars · 1.8 mi
- Holland Home Breton Rehabilitation & Living Centre · Grand Rapids · 5 stars · 2.8 mi
- Porter Hills Health Center · Grand Rapids · 5 stars · 2.8 mi
- Corewell Health Rehabilitation & Nursing Center · Grand Rapids · 5 stars · 3.1 mi
Other Optalis Health & Rehabilitation nursing homes in Michigan
- Optalis Health and Rehabilitation of Allen Park · Allen Park · 4 stars
- Fountain Bleu Health and Rehabilitation Center · Livonia · 4 stars
- Optalis Health and Rehabilitation of Grosse Pointe · Grosse Pointe Woods · 4 stars
- Optalis Health & Rehabilitation of Ionia · Ionia · 4 stars
- Belle Fountain Nursing & Rehabilitation Center · Riverview · 3 stars
- Optalis Health and Rehabilitation of Sterling Heig · Sterling Heights · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 36 Optalis Health & Rehabilitation nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.