facebook tracking Heartwood, Crosby MN: CMS Ratings & Inspections
Skip to content
Nursing homes near meNear me

Heartwood

All states › Minnesota › Crosby › Heartwood

503 Heartwood Drive Crosby, MN 56441 · Crow Wing County

(218) 545-8500

Accepts Medicare Accepts Medicaid 54 certified beds Non profit

CMS certification number 245232 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Heartwood a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Heartwood as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Minnesota average of 3.2. Inspectors issued 7 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 2 out of 5; for long-term residents, 1 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Next steps

Compare with the 3 closest homes

Staffing

Nursing staff spend about 4.52 hours per resident per day at Heartwood, above the Minnesota median of 4.18 (US median: 3.72). About 1.30 of those hours are from registered nurses. On weekends it falls to 3.90 hours, 14% below its all-week average. 44.6% of nursing staff left within a year (Minnesota median 39.7%).

Nursing care per resident per day 4.52 hours
Above the Minnesota median of 4.18 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 1.30 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.90 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 44.6% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 17.6% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds54
Residents per day 52 About 96% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceFebruary 1980
Part of a chainPresbyterian Homes & Services
Legal business nameCROSBY SENIOR SERVICES CARE CENTER

Paying for care at Heartwood: Medicare and Medicaid

Heartwood is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Minnesota's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on August 19, 2026 and found 1 deficiency. In total, inspectors issued 7 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 7 citations at Heartwood across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 7 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were infection control (3) and quality of life and care (2). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level E, August 7, 2024).

August 19, 2026 · 1 citation

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Sep 21, 2026)

July 23, 2025 · 2 citations

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Aug 15, 2025)

DProvide care or services that was trauma informed and/or culturally competent.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0699 · Deficient, Provider has date of correction (Aug 15, 2025)

August 7, 2024 · 4 citations

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Sep 4, 2024)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Sep 4, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Sep 4, 2024)

DDevelop and implement policies and procedures for flu and pneumonia vaccinations.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0883 · Deficient, Provider has date of correction (Sep 4, 2024)

Questions to ask on a tour of Heartwood

  1. CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 5/5 5/5 2/5
August 2026 5/5 4/5 5/5 2/5
Add this rating badge to your websiteFree. Shows Heartwood's Medicare star rating and updates itself.

Size and colour

Preview

Heartwood Medicare star rating badge

Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.

Examples, sizes and help on the badge page ›

Location

Hospitals near Heartwood

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Aicota Health Care Center Aitkin · 10.6 mi away ★★☆☆☆ Inspection 2/5 · Staffing 3/5 56 beds · Medicaid
Aitkin Health Services Aitkin · 11.3 mi away ★★★☆☆ Inspection 2/5 · Staffing 5/5 42 beds · Medicaid
Good Samaritan Society - Bethany Brainerd · 16.2 mi away ★★★★★ Inspection 4/5 · Staffing 5/5 79 beds · Medicaid
Good Samaritan Society - Woodland Brainerd · 16.8 mi away ★★★★★ Inspection 5/5 · Staffing 4/5 40 beds · Medicaid
Good Samaritan Society - Pine River Pine River · 27.5 mi away ★★★★☆ Inspection 4/5 · Staffing 4/5 33 beds · Medicaid

More nursing homes near Heartwood ›   All nursing homes in Crosby ›

Compare Heartwood with the 3 closest homes side by side ›

Other Presbyterian Homes & Services nursing homes in Minnesota

Affiliation comes from CMS's affiliated-entity data, October 2026. All 21 Presbyterian Homes & Services nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

Compare

https://www.nursinghomesineachstate.com/minnesota/crosby/heartwood/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.