All states › Missouri › Kansas City › New Mark Rehab and Healthcare Center
11221 North Nashua Drive Kansas City, MO 64155 · Clay County
All 23 nursing homes in Kansas City, MO (22 take Medicaid)
CMS certification number 265308 · See this home on Medicare Care Compare
Is New Mark Rehab and Healthcare Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for New Mark Rehab and Healthcare Center as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Missouri average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.48 hours per resident per day at New Mark Rehab and Healthcare Center, above the Missouri median of 3.37 (US median: 3.72). About 0.55 of those hours are from registered nurses. On weekends it falls to 3.25 hours, 6% below its all-week average. 69.8% of nursing staff left within a year (Missouri median 56.8%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at New Mark Rehab and Healthcare Center: Medicare and Medicaid
New Mark Rehab and Healthcare Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Missouri's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 19, 2025 and found 4 deficiencies, plus 10 from complaint inspections in the same period. In total, inspectors issued 46 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 46 citations at New Mark Rehab and Healthcare Center across 12 inspection dates, 18 of them from complaint investigations. 4 were at the actual-harm level (G–I), most recently on September 26, 2025. The most common areas cited were resident rights (12) and quality of life and care (11). The most serious was cited under the CMS rule to "ensure services provided by the nursing facility meet professional standards of quality" (tag F0658, level G, September 26, 2025). 7 citations were under CMS's abuse, neglect and exploitation rules.
July 29, 2026 · 2 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
January 26, 2026 · 2 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
January 6, 2026 · 1 citation · includes complaint inspection
FEnsure services provided by the nursing facility meet professional standards of quality.
December 31, 2025 · 2 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
November 21, 2025 · 3 citations · includes complaint inspection
EHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
September 26, 2025 · 2 citations, includes actual harm · includes complaint inspection
GEnsure services provided by the nursing facility meet professional standards of quality.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 19, 2025 · 4 citations
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide safe and appropriate respiratory care for a resident when needed.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide care or services that was trauma informed and/or culturally competent.
May 2, 2025 · 1 citation · includes complaint inspection
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
March 26, 2025 · 1 citation, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
April 11, 2024 · 13 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe and appropriate respiratory care for a resident when needed.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DKeep all essential equipment working safely.
February 13, 2024 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 29, 2022 · 14 citations
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EReasonably accommodate the needs and preferences of each resident.
EProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
EEnsure services provided by the nursing facility meet professional standards of quality.
ETry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
ERegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
DDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Questions to ask on a tour of New Mark Rehab and Healthcare Center
- Inspectors cited the home at the actual-harm level on September 26, 2025 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 29, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 69.8% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $12,279 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Sep 26, 2025 | Fine | $4,261 |
| Feb 13, 2024 | Fine | $8,018 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 3/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 3/5 |
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Location
Hospitals near New Mark Rehab and Healthcare Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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5.5 mi
Saint Luke's Northland Hosp SmithvilleEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 59m for patients treated and sent home
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8.4 mi
Liberty Hospital LibertyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 14m for patients treated and sent home
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10.3 mi
Nkc Health North Kansas CityEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 0m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near New Mark Rehab and Healthcare Center › All nursing homes in Kansas City ›
Compare New Mark Rehab and Healthcare Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Pleasant Valley Manor Care Center · Liberty · 5 stars · 7.7 mi
- Linden Woods Village · Gladstone · 4 stars · 5.3 mi
- Tiffany Springs Rehabilitation & Health Care Center · Kansas City · 3 stars · 4.6 mi
- Ignite Medical Resort Kansas City · Kansas City · 3 stars · 7.8 mi
Other Ama Holdings nursing homes in Missouri
- Seasons Rehab and Healthcare Center · Kansas City · 4 stars
- River Crossing Rehab and Healthcare Center · Saint Louis · 3 stars
- Wilshire at Lakewood Rehab Center · Lees Summit · 3 stars
- Crown Rehab and Healthcare Center · Harrisonville · 3 stars
- Country Club Rehab and Healthcare Center · Warrensburg · 2 stars
- Rosewood Rehab and Healthcare Center · Independence · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 13 Ama Holdings nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.