All states › Missouri › Saint Louis › Normandy Nursing Center
7301 St Charles Rock Rd Saint Louis, MO 63133 · St. Louis County
All 36 nursing homes in Saint Louis, MO (35 take Medicaid)
CMS certification number 265578 · See this home on Medicare Care Compare
Is Normandy Nursing Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Normandy Nursing Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Missouri average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.40 hours per resident per day at Normandy Nursing Center, about the same as the Missouri median of 3.37 (US median: 3.72). About 0.39 of those hours are from registered nurses. On weekends it falls to 2.83 hours, 17% below its all-week average. Ask how weekends are staffed. 53.8% of nursing staff left within a year (Missouri median 56.8%).
About this nursing home
Paying for care at Normandy Nursing Center: Medicare and Medicaid
Normandy Nursing Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Missouri's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 16, 2025 and found 12 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 40 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 40 citations at Normandy Nursing Center across 9 inspection dates, 13 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on October 20, 2023 (complaint inspection). The most common areas cited were quality of life and care (11) and resident rights (9). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, October 20, 2023). 3 citations were under CMS's abuse, neglect and exploitation rules.
June 30, 2026 · 2 citations · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
August 21, 2025 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
May 16, 2025 · 15 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide and implement an infection prevention and control program.
DReasonably accommodate the needs and preferences of each resident.
D1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.
DProtect each resident from separation (from other residents, his/her room, or confinement to his/her room).
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure medication error rates are not 5 percent or greater.
DEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
February 4, 2025 · 3 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
July 26, 2024 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
June 11, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
December 15, 2023 · 11 citations · includes complaint inspection
ENotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
EHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide enough food/fluids to maintain a resident's health.
CAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
CProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
CNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
October 20, 2023 · 1 citation, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 15, 2020 · 5 citations
EEnsure residents have reasonable access to and privacy in their use of communication methods.
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide and implement an infection prevention and control program.
DEnsure medication error rates are not 5 percent or greater.
Questions to ask on a tour of Normandy Nursing Center
- Inspectors cited the home at the immediate-jeopardy level on October 20, 2023 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 16, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 17% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $37,665 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 30, 2026 | Fine | $28,350 |
| May 16, 2025 | Payment Denial | 12 days of payments denied |
| Oct 20, 2023 | Fine | $9,315 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 2/5 | 1/5 | 4/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 3/5 |
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Location
Hospitals near Normandy Nursing Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.7 mi
SSM St Mary's Health Center St LouisEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 46m for patients treated and sent home
- 3.9 mi
- 4.1 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Normandy Nursing Center › All nursing homes in Saint Louis ›
Compare Normandy Nursing Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Christian Extended Care & Rehabilitation · Saint Louis · 5 stars · 7.0 mi
- McKnight Place Extended Care · Saint Louis · 4 stars · 4.9 mi
- Life Care Center of St Louis · Saint Louis · 4 stars · 5.8 mi
- Lutheran Convalescent Home · Webster Groves · 4 stars · 6.0 mi
Other Mgm Healthcare nursing homes in Missouri
- Camelot Nursing and Rehabilitation Center · Farmington · 5 stars
- Jackson Manor · Jackson · 4 stars
- Oak Park Care Center · Saint Louis · 3 stars
- Sherbrooke Village · Saint Louis · 2 stars
- Sunset Health Care Center · Union · 2 stars
- Spring Valley Health & Rehabilitation Center · Springfield · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 27 Mgm Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.