All states › North Carolina › Andrews › Valley View Care and Rehabilitation
551 Kent Street Andrews, NC 28901 · Cherokee County
CMS certification number 345426 · See this home on Medicare Care Compare
Is Valley View Care and Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Valley View Care and Rehabilitation as of October 2026.
CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.11 hours per resident per day at Valley View Care and Rehabilitation, below the North Carolina median of 3.57 (US median: 3.72). About 0.85 of those hours are from registered nurses. On weekends it falls to 2.44 hours, 22% below its all-week average. Ask how weekends are staffed. 58.1% of nursing staff left within a year (North Carolina median 48.5%).
About this nursing home
Paying for care at Valley View Care and Rehabilitation: Medicare and Medicaid
Valley View Care and Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 30, 2026 and found 6 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 31 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 31 citations at Valley View Care and Rehabilitation across 5 inspection dates, 9 of them from complaint investigations. 4 were at the actual-harm level (G–I), most recently on July 17, 2026. The most common areas cited were resident rights (7) and pharmacy service (6). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, July 17, 2026).
July 17, 2026 · 1 citation · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 4, 2026 · 4 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure medication error rates are not 5 percent or greater.
DEnsure that residents are free from significant medication errors.
April 30, 2026 · 6 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DEnsure each resident receives an accurate assessment.
DProvide bedrooms that don't allow residents to see each other when privacy is needed.
CConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
March 14, 2025 · 6 citations · includes complaint inspection
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
EProvide or obtain dental services for each resident.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide and implement an infection prevention and control program.
November 2, 2023 · 14 citations, includes actual harm · includes complaint inspection
GHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
GProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
EGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure each resident’s drug regimen must be free from unnecessary drugs.
DReasonably accommodate the needs and preferences of each resident.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
Questions to ask on a tour of Valley View Care and Rehabilitation
- Inspectors cited the home at the actual-harm level on July 17, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- Weekend staffing is 22% below the all-week average. Who is on duty on Saturday nights?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $45,395 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jul 17, 2026 | Fine | $20,440 |
| Apr 30, 2026 | Fine | $15,185 |
| Nov 2, 2023 | Fine | $3,465 |
| Nov 2, 2023 | Fine | $6,305 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 3/5 | 2/5 |
| August 2026 | 2/5 | 2/5 | 4/5 | 3/5 |
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Location
Hospitals near Valley View Care and Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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11.1 mi
Erlanger Murphy Medical Center MurphyEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 57m for patients treated and sent home
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17.9 mi
Chatuge Regional Hospital HiawasseeEmergency roomMedian ER visit 2h 36m for patients treated and sent home
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22.5 mi
Union General Hospital BlairsvilleEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 45m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Avardis Health nursing homes in North Carolina
- Cardinal Healthcare and Rehabilitation · Lincolnton · 5 stars
- Oak Grove Healthcare · Rutherfordton · 4 stars
- Willowbrook Rehabilitation and Care · Yadkinville · 4 stars
- Wilora Lake Healthcare · Charlotte · 3 stars
- Forrest Oakes Healthcare · Albemarle · 3 stars
- Hibriten Mountain Nursing and Rehabilitation · Lenoir · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 38 Avardis Health nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.