All states › North Carolina › Matthews › Willowbrooke Court SC Center at Matthews Glen
740 Pavilion View Drive Matthews, NC 28105 · Mecklenburg County
All 3 nursing homes in Matthews, NC (2 take Medicaid)
CMS certification number 345326 · See this home on Medicare Care Compare
Is Willowbrooke Court SC Center at Matthews Glen a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Willowbrooke Court SC Center at Matthews Glen as of October 2026.
CMS rates it 5 out of 5 stars overall, above the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.51 hours per resident per day at Willowbrooke Court SC Center at Matthews Glen, above the North Carolina median of 3.57 (US median: 3.72). About 0.90 of those hours are from registered nurses. On weekends it falls to 4.25 hours, 6% below its all-week average.
About this nursing home
Paying for care at Willowbrooke Court SC Center at Matthews Glen: Medicare and Medicaid
Willowbrooke Court SC Center at Matthews Glen is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 2 other homes in Matthews accept Medicaid. Nursing homes that accept Medicaid in North Carolina.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 19, 2026 and found 1 deficiency. In total, inspectors issued 7 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 7 citations at Willowbrooke Court SC Center at Matthews Glen across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 5 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were pharmacy service (2) and infection control (1). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level E, July 8, 2025).
August 19, 2026 · 1 citation
CPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
July 8, 2025 · 3 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
CPost nurse staffing information every day.
May 30, 2024 · 3 citations
DEnsure medication error rates are not 5 percent or greater.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Willowbrooke Court SC Center at Matthews Glen
- What do families most often ask you about before moving in?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 5/5 | 5/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 5/5 | 4/5 |
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Location
Hospitals near Willowbrooke Court SC Center at Matthews Glen
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.2 mi
Presbyterian Hospital Matthews MatthewsEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 4h 4m for patients treated and sent home
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8.0 mi
Novant Health Mint Hill Medical Center CharlotteEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 10m for patients treated and sent home
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9.8 mi
Atrium Health Pineville CharlotteEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 40m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Willowbrooke Court SC Center at Matthews Glen › All nursing homes in Matthews ›
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Other Acts Retirement-Life Communities nursing homes in North Carolina
- Willowbrooke Court SC Center at Tryon Estates · Columbus · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 27 Acts Retirement-Life Communities nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.