All states › North Carolina › Mount Airy › Surry Community Health Center by Harborview
542 Allred Mill Road Mount Airy, NC 27030 · Surry County
All 3 nursing homes in Mount Airy, NC (3 take Medicaid)
CMS certification number 345191 · See this home on Medicare Care Compare
Is Surry Community Health Center by Harborview a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Surry Community Health Center by Harborview as of October 2026.
CMS rates it 1 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.19 hours per resident per day at Surry Community Health Center by Harborview, below the North Carolina median of 3.57 (US median: 3.72). About 0.31 of those hours are from registered nurses. On weekends it falls to 2.81 hours, 12% below its all-week average. 36.1% of nursing staff left within a year (North Carolina median 48.5%). That is lower than most homes in North Carolina, a sign of a steadier team.
About this nursing home
Paying for care at Surry Community Health Center by Harborview: Medicare and Medicaid
Surry Community Health Center by Harborview is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 6, 2026 and found 2 deficiencies. In total, inspectors issued 28 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 28 citations at Surry Community Health Center by Harborview across 3 inspection dates, 16 of them from complaint investigations. 8 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 27, 2024. The most common areas cited were freedom from abuse, neglect, and exploitation (6) and pharmacy service (6). The most serious was cited under the CMS rule to "honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances" (tag F0585, level K, March 27, 2024). 6 citations were under CMS's abuse, neglect and exploitation rules.
August 6, 2026 · 2 citations
DEnsure medication error rates are not 5 percent or greater.
DEnsure that residents are free from significant medication errors.
June 11, 2025 · 5 citations · includes complaint inspection
DEnsure that residents are fully informed and understand their health status, care and treatments.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DEnsure each resident receives an accurate assessment.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure medication error rates are not 5 percent or greater.
March 27, 2024 · 21 citations, includes immediate jeopardy · includes complaint inspection
KHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
KProtect each resident from the wrongful use of the resident's belongings or money.
KDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
KProvide safe, appropriate pain management for a resident who requires such services.
KProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
KProvide and implement an infection prevention and control program.
JProtect each resident from separation (from other residents, his/her room, or confinement to his/her room).
JEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
GHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
FSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
CPost nurse staffing information every day.
BEnsure each resident receives an accurate assessment.
Questions to ask on a tour of Surry Community Health Center by Harborview
- Inspectors cited the home at the immediate-jeopardy level on March 27, 2024 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 11, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $145,262 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 27, 2024 | Fine | $145,262 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 2/5 |
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Location
Hospitals near Surry Community Health Center by Harborview
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.4 mi
Northern Hospital of Surry County Mt AiryEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 12m for patients treated and sent home
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19.8 mi
Twin County Regional Hospital GalaxEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 28m for patients treated and sent home
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21.8 mi
Hugh Chatham Memorial Hospital ElkinEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 48m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Surry Community Health Center by Harborview › All nursing homes in Mount Airy ›
Compare Surry Community Health Center by Harborview with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Northern Regional Hospital · Mount Airy · 5 stars · 2.4 mi
- Central Continuing Care · Mount Airy · 3 stars · 3.0 mi
Other Harborview Health Systems nursing homes in North Carolina
- Harborview Lumberton · Lumberton · 3 stars
- Macgregor Downs Health Center by Harborview · Greenville · 2 stars
- Edgecombe Health Center by Harborview · Tarboro · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 22 Harborview Health Systems nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.