All states › North Carolina › Pinehurst › Inn at Quail Haven Village
155 Blake Boulevard Pinehurst, NC 28374 · Moore County
All 4 nursing homes in Pinehurst, NC (4 take Medicaid)
CMS certification number 345518 · See this home on Medicare Care Compare
Is Inn at Quail Haven Village a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Inn at Quail Haven Village as of October 2026.
CMS rates it 4 out of 5 stars overall, above the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.19 hours per resident per day at Inn at Quail Haven Village, above the North Carolina median of 3.57 (US median: 3.72). About 0.66 of those hours are from registered nurses. On weekends it falls to 3.60 hours, 14% below its all-week average. 40% of nursing staff left within a year (North Carolina median 48.5%).
About this nursing home
Paying for care at Inn at Quail Haven Village: Medicare and Medicaid
Inn at Quail Haven Village is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 19, 2025 and found 3 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 20 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 20 citations at Inn at Quail Haven Village across 3 inspection dates, 3 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on March 23, 2023. The most common areas cited were quality of life and care (7) and freedom from abuse, neglect, and exploitation (3). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, March 23, 2023). 3 citations were under CMS's abuse, neglect and exploitation rules.
June 19, 2025 · 4 citations · includes complaint inspection
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProtect each resident from the wrongful use of the resident's belongings or money.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
DProvide and implement an infection prevention and control program.
June 5, 2024 · 2 citations · includes complaint inspection
DProtect each resident from the wrongful use of the resident's belongings or money.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
March 23, 2023 · 14 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
DEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
BProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
BEnsure each resident receives an accurate assessment.
Questions to ask on a tour of Inn at Quail Haven Village
- Inspectors cited the home at the actual-harm level on March 23, 2023 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 19, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 4/5 | 4/5 | 3/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 2/5 |
Add this rating badge to your websiteFree. Shows Inn at Quail Haven Village's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Inn at Quail Haven Village
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
2.5 mi
Firsthealth Moore Regional Hospital PinehurstEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 21m for patients treated and sent home
-
22.5 mi
Cape Fear Valley Hoke Hospital RaefordEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Inn at Quail Haven Village › All nursing homes in Pinehurst ›
Compare Inn at Quail Haven Village with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Penick Village · Southern Pines · 5 stars · 4.7 mi
Other Liberty Senior Living nursing homes in North Carolina
- Yadkin Nursing and Care Center · Yadkinville · 5 stars
- Parkview Health and Rehabilitation Center · Chapel Hill · 5 stars
- Briar Creek Health Center · Charlotte · 5 stars
- Woodlands Nursing & Rehabilitation Center · Fayetteville · 4 stars
- Liberty Commons Nursing & Rehabilitation Center · Burlington · 4 stars
- Three Rivers Health and Rehabilitation Center · Windsor · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 37 Liberty Senior Living nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.