All states › Ohio › Massillon › Hanover Healthcare Center
435 Avis Avenue NW Massillon, OH 44646 · Stark County
All 6 nursing homes in Massillon, OH (6 take Medicaid)
CMS certification number 365292 · See this home on Medicare Care Compare
Is Hanover Healthcare Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Hanover Healthcare Center as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Ohio average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.28 hours per resident per day at Hanover Healthcare Center, below the Ohio median of 3.58 (US median: 3.72). About 0.59 of those hours are from registered nurses. On weekends it falls to 2.92 hours, 11% below its all-week average. 47.1% of nursing staff left within a year (Ohio median 48.9%).
About this nursing home
Paying for care at Hanover Healthcare Center: Medicare and Medicaid
Hanover Healthcare Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Ohio's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 17, 2026 and found 5 deficiencies, plus 14 from complaint inspections in the same period. In total, inspectors issued 61 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 61 citations at Hanover Healthcare Center across 14 inspection dates, 44 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on September 23, 2024 (complaint inspection). The most common areas cited were quality of life and care (21) and freedom from abuse, neglect, and exploitation (9). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level K, December 12, 2023). 9 citations were under CMS's abuse, neglect and exploitation rules.
August 12, 2026 · 6 citations · includes complaint inspection
FMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
March 17, 2026 · 13 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide safe and appropriate respiratory care for a resident when needed.
EEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide activities to meet all resident's needs.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DProvide and implement an infection prevention and control program.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
June 25, 2025 · 9 citations · includes complaint inspection
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DEnsure medication error rates are not 5 percent or greater.
CEnsure the activities program is directed by a qualified professional.
April 9, 2025 · 1 citation · includes complaint inspection
DProvide and implement an infection prevention and control program.
March 4, 2025 · 1 citation · includes complaint inspection
FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
October 24, 2024 · 3 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DHave an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
September 23, 2024 · 3 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
JRespond appropriately to all alleged violations.
August 19, 2024 · 7 citations · includes complaint inspection
FProvide and implement an infection prevention and control program.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
DRespond appropriately to all alleged violations.
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DAssist a resident in gaining access to vision and hearing services.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
July 29, 2024 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 6, 2024 · 3 citations · includes complaint inspection
DReasonably accommodate the needs and preferences of each resident.
DProvide safe, appropriate pain management for a resident who requires such services.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
April 18, 2024 · 1 citation · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
February 8, 2024 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
December 12, 2023 · 4 citations, includes immediate jeopardy · includes complaint inspection
KProvide and implement an infection prevention and control program.
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
ERespond appropriately to all alleged violations.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 15, 2022 · 8 citations
FProvide and implement an infection prevention and control program.
EProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
ENotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
CPost nurse staffing information every day.
Questions to ask on a tour of Hanover Healthcare Center
- Inspectors cited the home at the immediate-jeopardy level on December 12, 2023 under the rule on infection control. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 25, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $84,143 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 19, 2024 | Fine | $61,191 |
| Dec 12, 2023 | Fine | $22,952 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 3/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 2/5 | 5/5 |
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Location
Hospitals near Hanover Healthcare Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 2.9 mi
-
3.5 mi
Aultman Hospital CantonEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 40m for patients treated and sent home
-
4.1 mi
Mercy Medical Center CantonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Hanover Healthcare Center › All nursing homes in Massillon ›
Compare Hanover Healthcare Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Amherst Meadows Skilled Nursing and Rehab · Massillon · 5 stars · 3.1 mi
- The Pines Healthcare Center · Canton · 5 stars · 3.6 mi
- Country Lawn Center for Rehab · Navarre · 5 stars · 7.6 mi
- The Laurels of Massillon · Massillon · 4 stars · 2.1 mi
Other Communicare Health nursing homes in Ohio
- Pebble Creek Healthcare Center · Akron · 5 stars
- Addison Healthcare Center · Masury · 5 stars
- Austintown Healthcare Center · Youngstown · 5 stars
- Bridgeport Health Care Center · Portsmouth · 5 stars
- The Pines Healthcare Center · Canton · 5 stars
- Berea Center · Berea · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 109 Communicare Health nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.