All states › Ohio › Troy › Vancrest-Upper Valley
3232 North County Road 25a Troy, OH 45373 · Miami County
All 2 nursing homes in Troy, OH (2 take Medicaid)
CMS certification number 365735 · See this home on Medicare Care Compare
Is Vancrest-Upper Valley a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Vancrest-Upper Valley as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Ohio average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.83 hours per resident per day at Vancrest-Upper Valley, above the Ohio median of 3.58 (US median: 3.72). About 0.59 of those hours are from registered nurses. On weekends it falls to 3.29 hours, 14% below its all-week average. 37.7% of nursing staff left within a year (Ohio median 48.9%). That is lower than most homes in Ohio, a sign of a steadier team.
About this nursing home
Paying for care at Vancrest-Upper Valley: Medicare and Medicaid
Vancrest-Upper Valley is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Ohio's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 21, 2026 and found 13 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 39 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 39 citations at Vancrest-Upper Valley across 3 inspection dates, 1 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on July 21, 2026. The most common areas cited were quality of life and care (9) and resident rights (9). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level G, July 21, 2026).
July 21, 2026 · 15 citations · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
EHonor the resident's right to manage his or her financial affairs.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure that residents are free from significant medication errors.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
DProvide and implement an infection prevention and control program.
July 25, 2024 · 13 citations
DEnsure that residents are fully informed and understand their health status, care and treatments.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DAssess the resident when there is a significant change in condition
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
November 23, 2021 · 11 citations
DReasonably accommodate the needs and preferences of each resident.
DNotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Questions to ask on a tour of Vancrest-Upper Valley
- Inspectors cited the home at the actual-harm level on July 21, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years.
| Date | Type | Amount or length |
|---|---|---|
| Jul 21, 2026 | Payment Denial | 16 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 2/5 | 5/5 |
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Location
Hospitals near Vancrest-Upper Valley
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.5 mi
Upper Valley Medical Center TroyEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 37m for patients treated and sent home
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3.4 mi
Kettering Health Troy TroyEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 7m for patients treated and sent home
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13.8 mi
Wilson Memorial Hospital SidneyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 42m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Vancrest Health Care Centers nursing homes in Ohio
- Vancrest Health Care Center of Holgate · Holgate · 5 stars
- Vancrest of St Mary's · St Marys · 5 stars
- Vancrest Health Care Center · Van Wert · 5 stars
- Vancrest of Payne · Payne · 5 stars
- Vancrest of Hicksville · Hicksville · 5 stars
- Vancrest of Delphos · Delphos · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 13 Vancrest Health Care Centers nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.