All states › Ohio › West Chester › Heritagespring Healthcare Center of West Chester
7235 Heritagespring Drive West Chester, OH 45069 · Butler County
All 2 nursing homes in West Chester, OH (2 take Medicaid)
CMS certification number 366301 · See this home on Medicare Care Compare
Is Heritagespring Healthcare Center of West Chester a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Heritagespring Healthcare Center of West Chester as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Ohio average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.20 hours per resident per day at Heritagespring Healthcare Center of West Chester, above the Ohio median of 3.58 (US median: 3.72). About 0.73 of those hours are from registered nurses. On weekends it falls to 3.62 hours, 14% below its all-week average. 64.4% of nursing staff left within a year (Ohio median 48.9%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Heritagespring Healthcare Center of West Chester: Medicare and Medicaid
Heritagespring Healthcare Center of West Chester is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Ohio's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on November 19, 2025 and found 0 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 13 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 13 citations at Heritagespring Healthcare Center of West Chester across 5 inspection dates, 11 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on November 19, 2025 (complaint inspection). The most common areas cited were pharmacy service (4) and quality of life and care (4). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level J, November 19, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.
August 12, 2026 · 1 citation · includes complaint inspection
GEnsure that residents are free from significant medication errors.
November 19, 2025 · 2 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that residents are free from significant medication errors.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
April 25, 2025 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
November 25, 2024 · 7 citations, includes immediate jeopardy · includes complaint inspection
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
DEnsure that the resident and his/her doctor meet face-to-face at all required visits.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
April 27, 2023 · 2 citations
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Questions to ask on a tour of Heritagespring Healthcare Center of West Chester
- Inspectors cited the home at the immediate-jeopardy level on November 19, 2025 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on November 25, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 64.4% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $53,646 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 12, 2026 | Fine | $20,925 |
| Nov 19, 2025 | Fine | $14,901 |
| Nov 25, 2024 | Fine | $17,820 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 2/5 | 4/5 |
| August 2026 | 3/5 | 3/5 | 2/5 | 4/5 |
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Location
Hospitals near Heritagespring Healthcare Center of West Chester
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.9 mi
West Chester Medical Center West ChesterEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 39m for patients treated and sent home
- 4.0 mi
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5.2 mi
Mercy Health Kings Mills Hospital LLC MasonEmergency roomMedian ER visit 2h 14m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Heritagespring Healthcare Center of West Chester › All nursing homes in West Chester ›
Compare Heritagespring Healthcare Center of West Chester with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Chesterwood ATC · West Chester · 5 stars · 1.3 mi
- MCV Health Care Facilities · Mason · 5 stars · 2.6 mi
- Otterbein Lebanon Retirement Community · Lebanon · 5 stars · 6.7 mi
- Doverwood Village · Hamilton · 5 stars · 6.9 mi
Other Carespring nursing homes in Ohio
- The Atlantes · Cincinnati · 5 stars
- Chesterwood ATC · West Chester · 5 stars
- Doverwood Village · Hamilton · 5 stars
- Sycamorespring of Miamisburg · Miamisburg · 5 stars
- Eastgate Health Care Center · Cincinnati · 5 stars
- Hillspring Health Care & Rehab · Springboro · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 16 Carespring nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.