All states › Oklahoma › McAlester › Heritage Hills Living & Rehabilitation Center
411 North West Street McAlester, OK 74502 · Pittsburg County
All 5 nursing homes in McAlester, OK (5 take Medicaid)
CMS certification number 375317 · See this home on Medicare Care Compare
Is Heritage Hills Living & Rehabilitation Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Heritage Hills Living & Rehabilitation Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Oklahoma average of 2.7.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.22 hours per resident per day at Heritage Hills Living & Rehabilitation Center, below the Oklahoma median of 3.73 (US median: 3.72). About 0.30 of those hours are from registered nurses. On weekends it falls to 2.93 hours, 9% below its all-week average. 53.4% of nursing staff left within a year (Oklahoma median 53.8%).
About this nursing home
Paying for care at Heritage Hills Living & Rehabilitation Center: Medicare and Medicaid
Heritage Hills Living & Rehabilitation Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Oklahoma's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on October 31, 2024 and found 5 deficiencies, plus 7 from complaint inspections in the same period. In total, inspectors issued 52 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 52 citations at Heritage Hills Living & Rehabilitation Center across 8 inspection dates, 15 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on October 31, 2024. The most common areas cited were resident assessment and care planning (14) and resident rights (11). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, October 31, 2024). 4 citations were under CMS's abuse, neglect and exploitation rules.
June 9, 2026 · 1 citation · includes complaint inspection
ENotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
November 24, 2025 · 3 citations · includes complaint inspection
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
July 30, 2025 · 5 citations · includes complaint inspection
EKeep residents' personal and medical records private and confidential.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
December 27, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
October 31, 2024 · 8 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FProvide and implement an infection prevention and control program.
EEnsure each resident receives an accurate assessment.
EProvide safe and appropriate respiratory care for a resident when needed.
DRespond appropriately to all alleged violations.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
October 12, 2023 · 2 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide and implement an infection prevention and control program.
August 10, 2023 · 22 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EKeep residents' personal and medical records private and confidential.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure each resident receives an accurate assessment.
ECoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
EEnsure that residents are free from significant medication errors.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DAssure that each resident’s assessment is updated at least once every 3 months.
DEnsure a qualified health professional conducts resident assessments.
DPASARR screening for Mental disorders or Intellectual Disabilities
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
September 2, 2022 · 10 citations
FHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide and implement an infection prevention and control program.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
EPut firmly secured handrails on each side of hallways.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Questions to ask on a tour of Heritage Hills Living & Rehabilitation Center
- Inspectors cited the home at the actual-harm level on October 31, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on November 24, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $73,288 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Oct 31, 2024 | Fine | $73,288 |
| Oct 31, 2024 | Payment Denial | 2 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 2/5 |
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Location
Hospitals near Heritage Hills Living & Rehabilitation Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.0 mi
McAlester Regional Health Center McAlesterEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 35m for patients treated and sent home
- 2.0 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Heritage Hills Living & Rehabilitation Center › All nursing homes in McAlester ›
Compare Heritage Hills Living & Rehabilitation Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Mitchell Care & Rehab Center · McAlester · 4 stars · 0.5 mi
- McAlester Nursing & Rehab · McAlester · 2 stars · 1.5 mi
- New Hope Retirement & Care Center · McAlester · 2 stars · 2.0 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.