All states › Oregon › Florence › Regency Florence
1951 E. 21st Street Florence, OR 97439 · Lane County
CMS certification number 385142 · See this home on Medicare Care Compare
Is Regency Florence a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Regency Florence as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Oregon average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.07 hours per resident per day at Regency Florence, about the same as the Oregon median of 4.98 (US median: 3.72). About 0.76 of those hours are from registered nurses. On weekends it falls to 4.26 hours, 16% below its all-week average. Ask how weekends are staffed. 46.2% of nursing staff left within a year (Oregon median 40.8%).
About this nursing home
Paying for care at Regency Florence: Medicare and Medicaid
Regency Florence is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Oregon's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 24, 2026 and found 3 deficiencies. In total, inspectors issued 30 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 30 citations at Regency Florence across 7 inspection dates, 14 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on August 25, 2023. The most common areas cited were quality of life and care (13) and freedom from abuse, neglect, and exploitation (5). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, August 25, 2023). 5 citations were under CMS's abuse, neglect and exploitation rules.
April 24, 2026 · 3 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide and implement an infection prevention and control program.
March 26, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
December 6, 2024 · 11 citations · includes complaint inspection
DEnsure that residents are fully informed and understand their health status, care and treatments.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DRespond appropriately to all alleged violations.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DAssist a resident in gaining access to vision and hearing services.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide care or services that was trauma informed and/or culturally competent.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
DProvide or obtain dental services for each resident.
April 24, 2024 · 1 citation · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
November 7, 2023 · 1 citation · includes complaint inspection
DRespond appropriately to all alleged violations.
October 9, 2023 · 8 citations · includes complaint inspection
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
August 25, 2023 · 5 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Questions to ask on a tour of Regency Florence
- Inspectors cited the home at the actual-harm level on August 25, 2023 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on December 6, 2024. How are staff trained, and how are concerns reported?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- The home averages about 58% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 5/5 | 3/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 2/5 |
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Location
Hospitals near Regency Florence
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.2 mi
Peace Harbor Hospital FlorenceEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 1h 57m for patients treated and sent home
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20.1 mi
Lower Umpqua Hospital District ReedsportEmergency roomMedian ER visit 1h 42m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Regency Pacific Management nursing homes in Oregon
- Regency Care of Central Oregon · Bend · 5 stars
- Regency Redmond Rehabilitation and Nursing Center · Redmond · 5 stars
- Regency Gresham Nursing & Rehabilitation Center · Gresham · 5 stars
- Regency Prineville Rehabilitation and Nursing Center · Prineville · 5 stars
- Regency Care of Rogue Valley · Grants Pass · 5 stars
- Regency Albany · Albany · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 27 Regency Pacific Management nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.