All states › Pennsylvania › Narvon › Zerbe Sisters Nursing Center
2499 Zerbe Road Narvon, PA 17555 · Lancaster County
CMS certification number 395326 · See this home on Medicare Care Compare
Is Zerbe Sisters Nursing Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Zerbe Sisters Nursing Center as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Pennsylvania average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.32 hours per resident per day at Zerbe Sisters Nursing Center, above the Pennsylvania median of 3.64 (US median: 3.72). About 0.62 of those hours are from registered nurses. On weekends it falls to 3.88 hours, 10% below its all-week average. 57.1% of nursing staff left within a year (Pennsylvania median 44.6%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Zerbe Sisters Nursing Center: Medicare and Medicaid
Zerbe Sisters Nursing Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Pennsylvania's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 16, 2026 and found 0 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 4 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 4 citations at Zerbe Sisters Nursing Center across 3 inspection dates, 1 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on March 8, 2024. The most common areas cited were environmental (1) and freedom from abuse, neglect, and exploitation (1). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, March 8, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
August 5, 2026 · 1 citation · includes complaint inspection
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
February 27, 2025 · 2 citations
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
March 8, 2024 · 1 citation, includes actual harm
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Questions to ask on a tour of Zerbe Sisters Nursing Center
- Inspectors cited the home at the actual-harm level on March 8, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 8, 2024. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 57.1% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $10,033 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 8, 2024 | Fine | $10,033 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 5/5 | 4/5 | 5/5 |
| August 2026 | 5/5 | 5/5 | 4/5 | 5/5 |
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Location
Hospitals near Zerbe Sisters Nursing Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 8.4 mi
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11.2 mi
Reading Hospital Medical Center ReadingEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 50m for patients treated and sent home
- 11.8 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.