All states › Rhode Island › Pascoag › Crystal Lake Rehabilitation and Care Center
999 South Main Street Pascoag, RI 02859 · Providence County
All 3 nursing homes in Pascoag, RI (3 take Medicaid)
CMS certification number 415099 · See this home on Medicare Care Compare
Is Crystal Lake Rehabilitation and Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Crystal Lake Rehabilitation and Care Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Rhode Island average of 2.9.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.67 hours per resident per day at Crystal Lake Rehabilitation and Care Center, about the same as the Rhode Island median of 3.61 (US median: 3.72). About 1.00 of those hours are from registered nurses. On weekends it falls to 3.06 hours, 16% below its all-week average. Ask how weekends are staffed. 52.6% of nursing staff left within a year (Rhode Island median 40.3%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Crystal Lake Rehabilitation and Care Center: Medicare and Medicaid
Crystal Lake Rehabilitation and Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Rhode Island's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 17, 2025 and found 6 deficiencies. In total, inspectors issued 58 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 58 citations at Crystal Lake Rehabilitation and Care Center across 13 inspection dates, 23 of them from complaint investigations. 5 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 13, 2024 (complaint inspection). The most common areas cited were quality of life and care (16) and resident rights (11). The most serious was cited under the CMS rule to "ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs" (tag F0805, level K, May 8, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
April 17, 2025 · 6 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
EEnsure each resident receives an accurate assessment.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure services provided by the nursing facility meet professional standards of quality.
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
November 6, 2024 · 3 citations · includes complaint inspection
FEmploy staff that are licensed, certified, or registered in accordance with state laws.
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure that residents are free from significant medication errors.
September 25, 2024 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that residents are free from significant medication errors.
June 13, 2024 · 1 citation, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2024 · 22 citations, includes immediate jeopardy
KEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
HProvide appropriate treatment and care according to orders, resident’s preferences and goals.
FEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
FProvide and implement an infection prevention and control program.
FImplement a program that monitors antibiotic use.
FEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
EEnsure each resident receives an accurate assessment.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
EEnsure medication error rates are not 5 percent or greater.
EEnsure that residents are free from significant medication errors.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
CAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
April 4, 2024 · 3 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
March 28, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
March 22, 2024 · 1 citation · includes complaint inspection
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
February 29, 2024 · 4 citations · includes complaint inspection
FAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
EEnsure services provided by the nursing facility meet professional standards of quality.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DKeep residents' personal and medical records private and confidential.
February 27, 2024 · 4 citations, includes actual harm · includes complaint inspection
GReasonably accommodate the needs and preferences of each resident.
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
BLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
January 10, 2024 · 1 citation · includes complaint inspection
EHonor the resident's right to manage his or her financial affairs.
December 7, 2023 · 4 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
EProvide activities to meet all resident's needs.
EDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
July 14, 2023 · 7 citations
FEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure that residents are free from significant medication errors.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Crystal Lake Rehabilitation and Care Center
- Inspectors cited the home at the immediate-jeopardy level on May 8, 2024 under the rule on nutrition and dietary. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on December 7, 2023. How are staff trained, and how are concerns reported?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- Nursing staff turnover was 52.6% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
17 penalties in the last three years, including $306,656 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Sep 25, 2024 | Fine | $29,328 |
| Jun 13, 2024 | Fine | $27,213 |
| Feb 27, 2024 | Fine | $9,318 |
| Feb 27, 2024 | Fine | $10,845 |
| Feb 27, 2024 | Fine | $105,651 |
| Feb 27, 2024 | Payment Denial | 2 days of payments denied |
| Feb 20, 2024 | Fine | $4,938 |
| Feb 12, 2024 | Fine | $4,938 |
| Jan 22, 2024 | Fine | $14,814 |
| Jan 8, 2024 | Fine | $4,938 |
| Jan 2, 2024 | Fine | $4,545 |
| Dec 11, 2023 | Fine | $13,762 |
| Dec 7, 2023 | Fine | $53,430 |
| Dec 7, 2023 | Payment Denial | 8 days of payments denied |
| Nov 20, 2023 | Fine | $4,587 |
| Nov 13, 2023 | Fine | $4,587 |
| Oct 23, 2023 | Fine | $13,762 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
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Location
Hospitals near Crystal Lake Rehabilitation and Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 9.2 mi
-
10.6 mi
Landmark Medical Center, INC WoonsocketEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 45m for patients treated and sent home
-
12.2 mi
Day Kimball Hospital PutnamEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 41m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Crystal Lake Rehabilitation and Care Center › All nursing homes in Pascoag ›
Compare Crystal Lake Rehabilitation and Care Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Stillwater Assisted Living and Skilled Nursing Community · Greenville · 5 stars · 7.7 mi
- Bayberry Commons · Pascoag · 3 stars · 0.2 mi
- Overlook Nursing and Rehabilitation Center · Pascoag · 3 stars · 1.8 mi
- St Antoine Residence · North Smithfield · 3 stars · 8.7 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.