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The Palms at Florence

All states › South Carolina › Florence › The Palms at Florence

4438 Pamplico Highway Florence, SC 29505 · Florence County

(843) 669-3502

All 8 nursing homes in Florence, SC (7 take Medicaid)

Accepts Medicare Accepts Medicaid 163 certified beds For profit

CMS certification number 425119 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is The Palms at Florence a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Palms at Florence as of October 2026.

CMS rates it 3 out of 5 stars overall, about the same as the South Carolina average of 3.1. Inspectors issued 11 citations in the last three years. CMS imposed 3 penalties, including $32,916 in fines, in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Staffing

Nursing staff spend about 4.02 hours per resident per day at The Palms at Florence, above the South Carolina median of 3.59 (US median: 3.72). About 0.47 of those hours are from registered nurses. On weekends it falls to 3.35 hours, 17% below its all-week average. Ask how weekends are staffed. 35.2% of nursing staff left within a year (South Carolina median 45.7%). That is lower than most homes in South Carolina, a sign of a steadier team.

Nursing care per resident per day 4.02 hours
Above the South Carolina median of 3.59 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.47 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.35 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 35.2% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 30% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds163
Residents per day 154 About 94% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJuly 1978
Legal business nameCOMMANDER OPERATOR LLC

Paying for care at The Palms at Florence: Medicare and Medicaid

The Palms at Florence is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet South Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on June 4, 2026 and found 6 deficiencies. In total, inspectors issued 11 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 11 citations at The Palms at Florence across 3 inspection dates. 2 were at the actual-harm level (G–I), most recently on June 4, 2026. The most common areas cited were pharmacy service (4) and quality of life and care (3). The most serious was cited under the CMS rule to "provide appropriate treatment and care according to orders, resident’s preferences and goals" (tag F0684, level G, June 4, 2026).

June 4, 2026 · 7 citations

GProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Actual harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Jul 3, 2026)

FPost nurse staffing information every day.

Potential for more than minimal harm · Nursing and Physician Services Deficiencies · Tag F0732 · Deficient, Provider has date of correction (Jul 3, 2026)

FDispose of garbage and refuse properly.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0814 · Deficient, Provider has date of correction (Jul 3, 2026)

DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0580 · Deficient, Provider has date of correction (Jul 3, 2026)

DEnsure medication error rates are not 5 percent or greater.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0759 · Deficient, Provider has date of correction (Jul 3, 2026)

DEnsure that residents are free from significant medication errors.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0760 · Deficient, Provider has date of correction (Jul 3, 2026)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Aug 3, 2026)

April 4, 2025 · 3 citations

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (May 2, 2025)

DProvide safe and appropriate respiratory care for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0695 · Deficient, Provider has date of correction (May 2, 2025)

DEnsure medication error rates are not 5 percent or greater.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0759 · Deficient, Provider has date of correction (May 2, 2025)

October 25, 2023 · 1 citation, includes actual harm

GProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (Nov 20, 2023)

Questions to ask on a tour of The Palms at Florence

  1. Inspectors cited the home at the actual-harm level on June 4, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. Weekend staffing is 17% below the all-week average. Who is on duty on Saturday nights?
  3. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  4. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

3 penalties in the last three years, including $32,916 in fines.

DateTypeAmount or length
Jun 4, 2026 Fine $6,545
Jun 4, 2026 Fine $18,470
Oct 25, 2023 Fine $7,901

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 3/5 2/5 4/5 5/5
August 2026 5/5 4/5 4/5 5/5
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Location

Hospitals near The Palms at Florence

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Veteran Village Florence · 5.9 mi away ★★★★★ Inspection 4/5 · Staffing 4/5 52 beds · Medicaid
Southland Health Care Center Florence · 6.5 mi away ★★★★☆ Inspection 4/5 · Staffing 3/5 88 beds · Medicaid
Heritage Post Acute Florence · 7.0 mi away ★★☆☆☆ Inspection 3/5 · Staffing 4/5 132 beds · Medicaid
Faith Healthcare Center Florence · 7.8 mi away ★★★☆☆ Inspection 3/5 · Staffing 3/5 104 beds · Medicaid
Honorage Nursing Center Florence · 9.2 mi away ★★★★★ Inspection 5/5 · Staffing 3/5 88 beds · Medicaid

More nursing homes near The Palms at Florence ›   All nursing homes in Florence ›

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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/south-carolina/florence/the-palms-at-florence/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.