All states › Tennessee › Franklin › NHC Place at Cool Springs
211 Cool Springs Blvd Franklin, TN 37067 · Williamson County
All 4 nursing homes in Franklin, TN (3 take Medicaid)
CMS certification number 445475 · See this home on Medicare Care Compare
Is NHC Place at Cool Springs a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for NHC Place at Cool Springs as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Tennessee average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.12 hours per resident per day at NHC Place at Cool Springs, above the Tennessee median of 3.66 (US median: 3.72). About 1.05 of those hours are from registered nurses. On weekends it falls to 4.42 hours, 14% below its all-week average. 48.1% of nursing staff left within a year (Tennessee median 48.7%).
About this nursing home
Paying for care at NHC Place at Cool Springs: Medicare and Medicaid
NHC Place at Cool Springs is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 3 other homes in Franklin accept Medicaid. Nursing homes that accept Medicaid in Tennessee.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on September 14, 2022 and found 1 deficiency. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 8 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 8 citations at NHC Place at Cool Springs across 3 inspection dates. 2 were at the actual-harm level (G–I), most recently on August 22, 2019. The most common areas cited were quality of life and care (3) and pharmacy service (2). The most serious was cited under the CMS rule to "immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident" (tag F0580, level G, August 22, 2019).
September 14, 2022 · 1 citation
EPerform COVID19 testing on residents and staff.
August 22, 2019 · 5 citations, includes actual harm
GImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
October 17, 2018 · 2 citations
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Questions to ask on a tour of NHC Place at Cool Springs
- Inspectors cited the home at the actual-harm level on August 22, 2019 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 5/5 | 5/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 4/5 |
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Location
Hospitals near NHC Place at Cool Springs
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.0 mi
Williamson Medical Center FranklinEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 10m for patients treated and sent home
- 2.2 mi
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11.3 mi
Southern Hills Medical Ctr NashvilleEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 59m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near NHC Place at Cool Springs › All nursing homes in Franklin ›
Compare NHC Place at Cool Springs with the 3 closest homes side by side ›
Other National Healthcare Corporation nursing homes in Tennessee
- NHC Healthcare, Kingsport · Kingsport · 5 stars
- Nhc-Maury Regional Transitional Care Center · Columbia · 5 stars
- NHC Healthcare, Cookeville · Cookeville · 5 stars
- NHC Healthcare, Sequatchie · Dunlap · 5 stars
- NHC Place at the Trace · Nashville · 5 stars
- NHC Place Sumner · Gallatin · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 72 National Healthcare Corporation nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.