All states › Texas › Kilgore › Willow Rehab & Nursing
1901 Whippoorwill Kilgore, TX 75662 · Gregg County
All 2 nursing homes in Kilgore, TX (2 take Medicaid)
CMS certification number 676007 · See this home on Medicare Care Compare
Is Willow Rehab & Nursing a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Willow Rehab & Nursing as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.22 hours per resident per day at Willow Rehab & Nursing, about the same as the Texas median of 3.30 (US median: 3.72). About 0.31 of those hours are from registered nurses. On weekends it falls to 2.88 hours, 11% below its all-week average. 32.8% of nursing staff left within a year (Texas median 50.2%). That is lower than most homes in Texas, a sign of a steadier team.
About this nursing home
Paying for care at Willow Rehab & Nursing: Medicare and Medicaid
Willow Rehab & Nursing is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
This home is located in a hospital.
Health inspections
The most recent standard inspection was on April 1, 2026 and found 5 deficiencies. In total, inspectors issued 33 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 33 citations at Willow Rehab & Nursing across 6 inspection dates, 7 of them from complaint investigations. 3 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 13, 2025 (complaint inspection). The most common areas cited were quality of life and care (10) and resident assessment and care planning (5). The most serious was cited under the CMS rule to "prepare residents for a safe transfer or discharge from the nursing home" (tag F0624, level K, December 12, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
April 1, 2026 · 5 citations
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DReasonably accommodate the needs and preferences of each resident.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide and implement an infection prevention and control program.
June 13, 2025 · 1 citation, includes immediate jeopardy · includes complaint inspection
JProvide safe and appropriate respiratory care for a resident when needed.
January 30, 2025 · 12 citations · includes complaint inspection
EProtect each resident from the wrongful use of the resident's belongings or money.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHave a policy regarding use and storage of foods brought to residents by family and other visitors.
EProvide and implement an infection prevention and control program.
DReasonably accommodate the needs and preferences of each resident.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure medication error rates are not 5 percent or greater.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
December 12, 2024 · 2 citations, includes immediate jeopardy · includes complaint inspection
KPrepare residents for a safe transfer or discharge from the nursing home.
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
December 12, 2023 · 10 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
EHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProvide and implement an infection prevention and control program.
October 16, 2023 · 3 citations · includes complaint inspection
EProvide safe, appropriate pain management for a resident who requires such services.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Questions to ask on a tour of Willow Rehab & Nursing
- Inspectors cited the home at the immediate-jeopardy level on December 12, 2024 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 30, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $219,229 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 13, 2025 | Fine | $17,345 |
| Dec 12, 2024 | Fine | $201,884 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 3/5 | 4/5 |
| August 2026 | 3/5 | 2/5 | 2/5 | 5/5 |
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Location
Hospitals near Willow Rehab & Nursing
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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13.5 mi
Longview Regional Medical Center LongviewEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 15m for patients treated and sent home
- 13.6 mi
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15.0 mi
Etmc Henderson HendersonEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 13m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Willow Rehab & Nursing › All nursing homes in Kilgore ›
Compare Willow Rehab & Nursing with the 3 closest homes side by side ›
Other Advanced Healthcare Solutions nursing homes in Texas
- Advanced Rehabilitation and Healthcare of Bowie · Bowie · 5 stars
- Clyde Nursing Center · Clyde · 5 stars
- Whispering Oaks Rehab & Nursing · Cuero · 4 stars
- Henderson Health & Rehabilitation Center · Henderson · 4 stars
- Advanced Rehabilitation and Healthcare of Wichita · Wichita Falls · 4 stars
- Seymour Rehabilitation and Healthcare · Seymour · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 28 Advanced Healthcare Solutions nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.