All states › Texas › Lancaster › Windsor Gardens
2535 W Pleasant Run Lancaster, TX 75146 · Dallas County
All 4 nursing homes in Lancaster, TX (4 take Medicaid)
CMS certification number 455832 · See this home on Medicare Care Compare
Is Windsor Gardens a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Windsor Gardens as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.42 hours per resident per day at Windsor Gardens, above the Texas median of 3.30 (US median: 3.72). About 0.42 of those hours are from registered nurses. On weekends it falls to 2.95 hours, 14% below its all-week average. 45.8% of nursing staff left within a year (Texas median 50.2%).
About this nursing home
Paying for care at Windsor Gardens: Medicare and Medicaid
Windsor Gardens is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 15, 2026 and found 9 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 27 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 27 citations at Windsor Gardens across 11 inspection dates, 15 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 22, 2024 (complaint inspection). The most common areas cited were quality of life and care (7) and resident assessment and care planning (7). The most serious was cited under the CMS rule to "develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured" (tag F0656, level J, June 22, 2024).
July 20, 2026 · 1 citation · includes complaint inspection
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
January 15, 2026 · 9 citations
EReasonably accommodate the needs and preferences of each resident.
EKeep residents' personal and medical records private and confidential.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide and implement an infection prevention and control program.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
December 8, 2025 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
August 23, 2025 · 3 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
May 21, 2025 · 2 citations · includes complaint inspection
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
November 7, 2024 · 5 citations · includes complaint inspection
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
August 28, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
August 26, 2024 · 1 citation · includes complaint inspection
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
June 22, 2024 · 2 citations, includes immediate jeopardy · includes complaint inspection
JDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 11, 2024 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
October 5, 2023 · 1 citation · includes complaint inspection
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of Windsor Gardens
- Inspectors cited the home at the immediate-jeopardy level on June 22, 2024 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $13,877 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 11, 2024 | Fine | $13,877 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
| August 2026 | 2/5 | 2/5 | 1/5 | 5/5 |
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Location
Hospitals near Windsor Gardens
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.1 mi
Crescent Medical Center Lancaster LancasterEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 40m for patients treated and sent home
- 3.5 mi
- 4.6 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Windsor Gardens › All nursing homes in Lancaster ›
Compare Windsor Gardens with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Crestview Court · Cedar Hill · 5 stars · 7.9 mi
- Methodist Transitional Care Center-Desoto · Desoto · 3 stars · 3.3 mi
- The Laurenwood Nursing and Rehabilitation · Duncanville · 3 stars · 7.1 mi
- Southern Oaks Therapy and Living Center · Dallas · 3 stars · 8.1 mi
Other Cantex Continuing Care nursing homes in Texas
- Carrara · Plano · 5 stars
- Coronado at Stone Oak · San Antonio · 5 stars
- Crestview Court · Cedar Hill · 5 stars
- Prairie Estates · Frisco · 5 stars
- Oakwood Manor Nursing Home · Vidor · 5 stars
- Bonne Vie · Port Arthur · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 37 Cantex Continuing Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.