All states › Texas › San Antonio › Las Colinas of Westover
9738 Westover Hills Blvd San Antonio, TX 78251 · Bexar County
All 58 nursing homes in San Antonio, TX (53 take Medicaid)
CMS certification number 676328 · See this home on Medicare Care Compare
Is Las Colinas of Westover a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Las Colinas of Westover as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.51 hours per resident per day at Las Colinas of Westover, above the Texas median of 3.30 (US median: 3.72). About 0.42 of those hours are from registered nurses. On weekends it falls to 3.14 hours, 11% below its all-week average. 46.9% of nursing staff left within a year (Texas median 50.2%).
About this nursing home
Paying for care at Las Colinas of Westover: Medicare and Medicaid
Las Colinas of Westover is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on December 3, 2025 and found 9 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 39 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 39 citations at Las Colinas of Westover across 9 inspection dates, 11 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on August 6, 2024 (complaint inspection). The most common areas cited were resident assessment and care planning (11) and quality of life and care (7). The most serious was cited under the CMS rule to "provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist" (tag F0755, level J, August 6, 2024).
December 5, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
December 3, 2025 · 12 citations
EEnsure each resident receives an accurate assessment.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide safe and appropriate respiratory care for a resident when needed.
EDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
EDevelop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
EConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
EEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
November 25, 2025 · 2 citations · includes complaint inspection
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
September 27, 2024 · 11 citations
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide appropriate foot care.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
August 6, 2024 · 2 citations, includes immediate jeopardy · includes complaint inspection
JProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
JEnsure that residents are free from significant medication errors.
April 30, 2024 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
December 23, 2023 · 2 citations, includes immediate jeopardy · includes complaint inspection
JImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
December 11, 2023 · 3 citations · includes complaint inspection
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DReasonably accommodate the needs and preferences of each resident.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
July 31, 2023 · 5 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
EProvide and implement an infection prevention and control program.
DEmploy staff that are licensed, certified, or registered in accordance with state laws.
Questions to ask on a tour of Las Colinas of Westover
- Inspectors cited the home at the immediate-jeopardy level on August 6, 2024 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- There were 3 infection-control citations. Who leads infection prevention, and what is the current outbreak policy?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $38,630 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 6, 2024 | Fine | $25,233 |
| Dec 11, 2023 | Fine | $13,397 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
| August 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
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Location
Hospitals near Las Colinas of Westover
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
1.9 mi
Westover Hills Baptist Hospital San AntonioEmergency roomMedian ER visit 3h 11m for patients treated and sent home
- 4.7 mi
- 5.7 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
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Affiliation comes from CMS's affiliated-entity data, October 2026. All 14 Caring Healthcare Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.