All states › Texas › San Antonio › Sorrento
2739 Babcock San Antonio, TX 78229 · Bexar County
All 58 nursing homes in San Antonio, TX (53 take Medicaid)
CMS certification number 676378 · See this home on Medicare Care Compare
Is Sorrento a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Sorrento as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.55 hours per resident per day at Sorrento, above the Texas median of 3.30 (US median: 3.72). About 0.61 of those hours are from registered nurses. On weekends it falls to 2.94 hours, 17% below its all-week average. Ask how weekends are staffed. 51.9% of nursing staff left within a year (Texas median 50.2%).
About this nursing home
Paying for care at Sorrento: Medicare and Medicaid
Sorrento is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 22, 2025 and found 11 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 50 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 50 citations at Sorrento across 14 inspection dates, 27 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 50 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were resident assessment and care planning (14) and resident rights (13). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, July 26, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
May 19, 2026 · 1 citation · includes complaint inspection
DReasonably accommodate the needs and preferences of each resident.
November 30, 2025 · 1 citation · includes complaint inspection
EHonor the resident's right to organize and participate in resident/family groups in the facility.
August 22, 2025 · 11 citations
EEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
EProvide safe, appropriate dialysis care/services for a resident who requires such services.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
July 17, 2025 · 5 citations · includes complaint inspection
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide special eating equipment and utensils for residents who need them and appropriate assistance.
June 20, 2025 · 2 citations · includes complaint inspection
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
May 21, 2025 · 2 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
July 26, 2024 · 9 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DDispose of garbage and refuse properly.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
July 19, 2024 · 5 citations · includes complaint inspection
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DNot require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
July 5, 2024 · 2 citations · includes complaint inspection
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
June 28, 2024 · 1 citation · includes complaint inspection
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
April 5, 2024 · 4 citations · includes complaint inspection
EProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
EPlan the resident's discharge to meet the resident's goals and needs.
EEmploy staff that are licensed, certified, or registered in accordance with state laws.
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
March 13, 2024 · 3 citations · includes complaint inspection
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure that the resident and his/her doctor meet face-to-face at all required visits.
DProvide and implement an infection prevention and control program.
November 10, 2023 · 1 citation · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
June 2, 2023 · 3 citations
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Sorrento
- CMS cited the home under its abuse and neglect rules on June 20, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 17% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 2/5 | 5/5 |
| August 2026 | 2/5 | 2/5 | 1/5 | 5/5 |
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Location
Hospitals near Sorrento
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.3 mi
-
0.7 mi
San Antonio VA Medical Center (VA South Texas Healthcare System) San AntonioEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 43m for patients treated and sent home
-
0.8 mi
University Health System San AntonioEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 6h 6m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare Sorrento with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Remington Transitional Care of San Antonio · San Antonio · 5 stars · 0.4 mi
- The Heights on Huebner · San Antonio · 5 stars · 1.8 mi
- St. Francis Nursing Home · San Antonio · 5 stars · 6.6 mi
- Lakeside Nursing and Rehabilitation Center · San Antonio · 5 stars · 6.7 mi
Other Cantex Continuing Care nursing homes in Texas
- Carrara · Plano · 5 stars
- Coronado at Stone Oak · San Antonio · 5 stars
- Crestview Court · Cedar Hill · 5 stars
- Prairie Estates · Frisco · 5 stars
- Oakwood Manor Nursing Home · Vidor · 5 stars
- Bonne Vie · Port Arthur · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 37 Cantex Continuing Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.