All states › Texas › Texarkana › Heritage Plaza Nursing Center
600 W 52nd St Texarkana, TX 75501 · Bowie County
All 7 nursing homes in Texarkana, TX (7 take Medicaid)
CMS certification number 675561 · See this home on Medicare Care Compare
Is Heritage Plaza Nursing Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Heritage Plaza Nursing Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.51 hours per resident per day at Heritage Plaza Nursing Center, above the Texas median of 3.30 (US median: 3.72). About 0.55 of those hours are from registered nurses. On weekends it falls to 2.82 hours, 20% below its all-week average. Ask how weekends are staffed. 62.1% of nursing staff left within a year (Texas median 50.2%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Heritage Plaza Nursing Center: Medicare and Medicaid
Heritage Plaza Nursing Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 2, 2026 and found 7 deficiencies. In total, inspectors issued 40 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 40 citations at Heritage Plaza Nursing Center across 10 inspection dates, 15 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on September 4, 2024 (complaint inspection). The most common areas cited were quality of life and care (14) and resident rights (9). The most serious was cited under the CMS rule to "develop and implement policies and procedures to prevent abuse, neglect, and theft" (tag F0607, level J, September 4, 2024). 4 citations were under CMS's abuse, neglect and exploitation rules.
June 2, 2026 · 7 citations
EProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DNotify the appropriate authorities when residents with MD or ID services has a significant change in condition.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DProvide and implement an infection prevention and control program.
September 10, 2025 · 1 citation, includes actual harm · includes complaint inspection
GProvide enough food/fluids to maintain a resident's health.
August 18, 2025 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
April 23, 2025 · 9 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide activities to meet all resident's needs.
DEnsure the activities program is directed by a qualified professional.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide care or services that was trauma informed and/or culturally competent.
March 4, 2025 · 4 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DReasonably accommodate the needs and preferences of each resident.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
November 2, 2024 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
September 4, 2024 · 5 citations, includes immediate jeopardy · includes complaint inspection
JDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
March 6, 2024 · 9 citations
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EProvide safe, appropriate pain management for a resident who requires such services.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide activities to meet all resident's needs.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DHave a policy regarding use and storage of foods brought to residents by family and other visitors.
February 14, 2024 · 2 citations · includes complaint inspection
DEnsure each resident receives an accurate assessment.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
October 13, 2023 · 1 citation · includes complaint inspection
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Questions to ask on a tour of Heritage Plaza Nursing Center
- Inspectors cited the home at the immediate-jeopardy level on September 4, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 4, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 20% below the all-week average. Who is on duty on Saturday nights?
- Nursing staff turnover was 62.1% a year. How many of the staff come from agencies?
- The home averages about 44% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $86,337 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 18, 2025 | Fine | $9,110 |
| Sep 4, 2024 | Fine | $77,227 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 2/5 | 4/5 |
| August 2026 | 3/5 | 3/5 | 2/5 | 4/5 |
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Location
Hospitals near Heritage Plaza Nursing Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.8 mi
-
1.6 mi
Centracare Health System - Sauk Centre Sauk CentreEmergency roomMedian ER visit 1h 49m for patients treated and sent home
-
1.7 mi
CHRISTUS St Michael Health System TexarkanaEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 27m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Heritage Plaza Nursing Center › All nursing homes in Texarkana ›
Compare Heritage Plaza Nursing Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Cornerstone Retirement Community · Texarkana · 4 stars · 2.7 mi
Other Stonegate Senior Living nursing homes in Texas
- Pine Grove Nursing Center · Center · 5 stars
- Briarcliff Skilled Nursing Facility · Carthage · 4 stars
- Colonial Pines Healthcare Center · San Augustine · 4 stars
- Garnet Hill Rehabilitation and Skilled Care · Wylie · 3 stars
- Baybrooke Village Care and Rehab Center · McKinney · 3 stars
- The Plaza at Lubbock · Lubbock · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 24 Stonegate Senior Living nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.