All states › Texas › Tyler › The Heights of Tyler
2650 Elkton Trail Tyler, TX 75703 · Smith County
All 13 nursing homes in Tyler, TX (11 take Medicaid)
CMS certification number 676262 · See this home on Medicare Care Compare
Is The Heights of Tyler a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Heights of Tyler as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.37 hours per resident per day at The Heights of Tyler, about the same as the Texas median of 3.30 (US median: 3.72). About 0.37 of those hours are from registered nurses. On weekends it falls to 2.97 hours, 12% below its all-week average. 51.4% of nursing staff left within a year (Texas median 50.2%).
About this nursing home
Paying for care at The Heights of Tyler: Medicare and Medicaid
The Heights of Tyler is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on February 25, 2026 and found 6 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 18 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 18 citations at The Heights of Tyler across 7 inspection dates, 6 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 17 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were resident assessment and care planning (5) and pharmacy service (3). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, September 20, 2023). 1 citation was under CMS's abuse, neglect and exploitation rules.
March 24, 2026 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
February 25, 2026 · 6 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide safe and appropriate respiratory care for a resident when needed.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure each resident receives an accurate assessment.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
October 30, 2024 · 3 citations · includes complaint inspection
DEnsure residents have reasonable access to and privacy in their use of communication methods.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProvide and implement an infection prevention and control program.
October 4, 2024 · 2 citations · includes complaint inspection
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
September 18, 2024 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
August 28, 2024 · 1 citation · includes complaint inspection
DProvide and implement an infection prevention and control program.
September 20, 2023 · 4 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide safe and appropriate respiratory care for a resident when needed.
CHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
Questions to ask on a tour of The Heights of Tyler
- CMS cited the home under its abuse and neglect rules on September 18, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 4/5 | 1/5 | 4/5 |
| August 2026 | 3/5 | 4/5 | 1/5 | 3/5 |
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Location
Hospitals near The Heights of Tyler
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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4.3 mi
Texas Spine and Joint Hospital TylerEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 32m for patients treated and sent home
- 4.5 mi
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5.1 mi
East Texas Medical Center TylerEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 36m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near The Heights of Tyler › All nursing homes in Tyler ›
Compare The Heights of Tyler with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Reunion Plaza Healthcare & Rehabilitation · Tyler · 5 stars · 1.5 mi
- Meadow Lake Health Center · Tyler · 5 stars · 2.0 mi
- The Center at Grande · Tyler · 5 stars · 4.8 mi
- Chandler Nursing Center · Chandler · 4 stars · 8.8 mi
Other Touchstone Communities nursing homes in Texas
- The Heights of Alamo · Alamo · 5 stars
- The Heights of Atascosa · Pleasanton · 5 stars
- The Heights on Huebner · San Antonio · 5 stars
- The Heights on Valley Ranch · Porter · 4 stars
- Hill Country Heights · Copperas Cove · 4 stars
- West Oaks Nursing & Rehabilitation · Houston · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 25 Touchstone Communities nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.