All states › Utah › Provo › Provo Rehabilitation and Nursing
1001 North 500 West Provo, UT 84604 · Utah County
CMS certification number 465119 · See this home on Medicare Care Compare
Is Provo Rehabilitation and Nursing a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Provo Rehabilitation and Nursing as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Utah average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.89 hours per resident per day at Provo Rehabilitation and Nursing, above the Utah median of 3.68 (US median: 3.72). About 0.87 of those hours are from registered nurses. On weekends it falls to 3.41 hours, 12% below its all-week average. 49.2% of nursing staff left within a year (Utah median 50.6%).
About this nursing home
Paying for care at Provo Rehabilitation and Nursing: Medicare and Medicaid
Provo Rehabilitation and Nursing is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Utah's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on October 21, 2024 and found 6 deficiencies, plus 10 from complaint inspections in the same period. In total, inspectors issued 75 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 75 citations at Provo Rehabilitation and Nursing across 4 inspection dates, 10 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 16, 2026 (complaint inspection). The most common areas cited were quality of life and care (21) and freedom from abuse, neglect, and exploitation (12). The most serious was cited under the CMS rule to "provide safe and appropriate respiratory care for a resident when needed" (tag F0695, level J, March 16, 2026). 12 citations were under CMS's abuse, neglect and exploitation rules.
March 16, 2026 · 8 citations · includes complaint inspection
JProvide safe and appropriate respiratory care for a resident when needed.
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
GTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
GRespond appropriately to all alleged violations.
GEnsure services provided by the nursing facility meet professional standards of quality.
GEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
GHave a plan that describes the process for conducting QAPI and QAA activities.
GKeep all essential equipment working safely.
October 21, 2024 · 8 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
January 30, 2023 · 27 citations, includes actual harm
HProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
HProvide enough food/fluids to maintain a resident's health.
HAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
HSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
GEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
GProvide care and assistance to perform activities of daily living for any resident who is unable.
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GProvide safe, appropriate pain management for a resident who requires such services.
FProvide and implement an infection prevention and control program.
EKeep residents' personal and medical records private and confidential.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure medication error rates are not 5 percent or greater.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
DImplement a program that monitors antibiotic use.
May 28, 2021 · 32 citations, includes actual harm
HProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
HProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
HAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
HSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
GProvide safe, appropriate pain management for a resident who requires such services.
GProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure that residents are free from significant medication errors.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProvide and implement an infection prevention and control program.
EReport COVID19 data to residents and families.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DAllow residents to self-administer drugs if determined clinically appropriate.
DReasonably accommodate the needs and preferences of each resident.
DKeep residents' personal and medical records private and confidential.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe and appropriate respiratory care for a resident when needed.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Questions to ask on a tour of Provo Rehabilitation and Nursing
- Inspectors cited the home at the immediate-jeopardy level on March 16, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 16, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- The home averages about 55% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $73,003 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 16, 2026 | Fine | $17,857 |
| Oct 21, 2024 | Fine | $55,146 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 4/5 |
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Location
Hospitals near Provo Rehabilitation and Nursing
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.2 mi
Utah Valley Regional Medical Center ProvoEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 58m for patients treated and sent home
- 2.0 mi
-
4.4 mi
Orem Community Hospital OremEmergency roomMedian ER visit 1h 42m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Provo Rehabilitation and Nursing › All nursing homes in Provo ›
Compare Provo Rehabilitation and Nursing with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Aspen Ridge of Utah Valley · Orem · 5 stars · 1.1 mi
- Stonehenge of Orem · Orem · 5 stars · 4.1 mi
- Stonehenge of Springville · Springville · 5 stars · 6.0 mi
- Cascades at Orchard Park · Orem · 4 stars · 4.6 mi
Other The Ensign Group nursing homes in Utah
- South Davis Specialty Care · Bountiful · 5 stars
- Coral Desert Rehabilitation and Care · St. George · 5 stars
- Stonehenge of Orem · Orem · 5 stars
- Stonehenge of South Jordan · South Jordan · 5 stars
- Mt Ogden Health and Rehabilitation Center · Washington Terrace · 5 stars
- Pointe Meadows Health and Rehabilitation · Lehi · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 347 The Ensign Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.